Remote Inbound Clinical Admin Coordinator

NHSHP; Dallas, Northern (TX, KY); Hybrid; USD 51,577,000 - 91,693,000; Full time

Benefits offered by this job

Comprehensive benefits

Incentive programs

Equity stock purchase

401k contribution

Job summary

UnitedHealth Group is hiring for a full-time remote health services associate position. The role offers national remote work from anywhere in the U.S. with a 40-hour week, standard CST business hours, and occasional overtime.

Primary duties include intake of members, coordinating with providers, processing referrals and authorizations, and supporting clinical staff. Ideal candidates have a high school diploma, strong call center experience, health insurance knowledge, and proficiency with Word

Qualifications

• 1+ years of call center experience handling 40+ calls daily.
• Experience in health insurance or medical billing.
• Familiarity with KPIs like average handle time and call volume.
• Proficient with Windows PC applications.

Responsibilities

• Manage administrative intake of members.
• Coordinate with hospitals, clinics, and clinical teams for service requests.
• Process referrals and prior authorizations, including intake and census roles.
• Assist clinical staff with setup for Clinical Coverage Review.
• Address inquiries from members and providers.

Skills

Call center experience

Health insurance knowledge

KPI tracking

Windows PC proficiency

Education

High School Diploma / GED

Tools

Microsoft Word

Microsoft Excel

Job description

UnitedHealth Group is hiring for a full-time remote health services associate position. The role offers national remote work from anywhere in the U.S. with a 40-hour week, standard CST business hours, and occasional overtime.

Primary duties include intake of members, coordinating with providers, processing referrals and authorizations, and supporting clinical staff. Ideal candidates have a high school diploma, strong call center experience, health insurance knowledge, and proficiency with Word