Remote Clinical Operations Coordinator

Texas Health Institute; Dallas, Northern (TX, KY); Hybrid; USD 25,000 - 44,000; Full time

Benefits offered by this job

Paid training

Comprehensive benefits

Job summary

UnitedHealth Group is seeking a National Remote, full-time administrative support specialist. Telecommute from anywhere in the U.S. with CST business hours. This role offers training and opportunities to impact member care across the health network.

Responsibilities include intake of members, coordinating with hospitals and clinicians, processing referrals and prior authorizations, and assisting with coverage triage. Training lasts two weeks (8:00 am–5:00 pm CST) conducted virtually from home.

Qualifications

• High School Diploma or GED required.
• Must be 18 years or older.
• 1+ years of experience handling 40+ calls in a high-volume call center.
• 1+ years of health insurance or medical billing experience.
• Experience with KPIs (average handle time, call volume).
• Proficient in Windows PC applications.

Responsibilities

• Manage administrative intake of members.
• Coordinate with hospitals, clinics, facilities, and clinical team to handle service requests.
• Process referrals and prior authorizations, including intake and census roles.
• Assist clinical staff with documents and triage for Clinical Coverage Review.
• Handle inquiries from members and providers.

Skills

Call center experience

Health insurance knowledge

Windows / PC applications

Shift flexibility

Education

High School Diploma / GED

Tools

Windows

Job description

UnitedHealth Group is seeking a National Remote, full-time administrative support specialist. Telecommute from anywhere in the U.S. with CST business hours. This role offers training and opportunities to impact member care across the health network.

Responsibilities include intake of members, coordinating with hospitals and clinicians, processing referrals and prior authorizations, and assisting with coverage triage. Training lasts two weeks (8:00 am–5:00 pm CST) conducted virtually from home.