Remote Inbound Call Specialist - Customer Care

Ruby Receptionists; San Antonio (TX); Remote; USD 22,000 - 31,000; Full time

Benefits offered by this job

Paid Training

PTO

401(k) plan

ESOP

Healthcare

Life and Legal Insurance

Job summary

Ruby Receptionists is seeking a Call Center Specialist to work remotely from the San Antonio area. This full-time role handles 100% inbound calls, with no sales, and includes comprehensive paid training from day one.

Requirements include a high school diploma or GED (18+), and residence within 50 miles of San Antonio, TX. English proficiency is essential; bilingual in English/Spanish is a plus. Benefits include PTO, 401(k) with match, ESOP, healthcare, and life/legal insurance.

Qualifications

• Exceptional communication skills with a warm, professional phone manner.
• Bilingual (English/Spanish) is a plus.
• Technical aptitude with basic computer literacy and Windows familiarity.
• Strong work ethic, reliability and punctual attendance.
• Schedule flexibility including one weekend day and holidays.
• Must be 18+ with a high school diploma or GED.

Responsibilities

• Inbound call handling with a warm, empathetic tone.
• Capture caller information accurately and route to correct departments.
• Navigate our internal call-management software to resolve inquiries.
• Maintain performance, attendance, and quality metrics.
• Collaborate effectively with peers, team leads, and management.

Skills

Exceptional communication

Bilingual (EN/ES)

Technical aptitude

Strong work ethic

Schedule flexibility

High school diploma or GED

Education

High school diploma or GED

Some college or post-secondary degree

Job description

Ruby Receptionists is seeking a Call Center Specialist to work remotely from the San Antonio area. This full-time role handles 100% inbound calls, with no sales, and includes comprehensive paid training from day one.

Requirements include a high school diploma or GED (18+), and residence within 50 miles of San Antonio, TX. English proficiency is essential; bilingual in English/Spanish is a plus. Benefits include PTO, 401(k) with match, ESOP, healthcare, and life/legal insurance.