Remote In-Home Care Scheduler – EPIC Expert

Lakeshore Talent; Sacramento (CA); Remote; USD 30,000 - 37,000; Full time

Job summary

Lakeshore Talent is seeking an In-Home Services Coordinator in Sacramento, CA for a 4-month contract to support a healthcare team. The role is remote – candidate located in Sacramento, with a schedule of Mon–Fri, 8:00 AM–4:30 PM and a pay rate of $22.12–$26.54 per hour.

Prior EPIC experience is required. In this hybrid/remote role, you will coordinate participant and caregiver schedules, communicate updates, and maintain accurate records using EPIC and scheduling software.

Qualifications

• High school diploma or GED.
• At least 2 years of related administrative experience.
• Prior EPIC experience is required.
• Strong scheduling experience and familiarity with the local geographic area to support efficient scheduling.
• Excellent organizational, communication, customer service, and problem-solving skills.
• Ability to manage multiple priorities while maintaining accuracy in scheduling and documentation.
• A compassionate, patient, and accommodating approach when working with older adults, caregivers, and families.
• Valid state-issued driver’s license, reliable personal transportation, a good driving record, and auto insurance as required by law.
• Current First Aid and Basic Life Support (BLS) certifications from the American Heart Association or American Red Cross must be obtained prior to hire.

Responsibilities

• Coordinate schedules for participants and in-home caregivers, ensuring services align with plans.
• Serve as a liaison between participants, families, caregivers, field staff, and the healthcare team.
• Communicate schedule changes and updates to participants and caregivers in a timely, professional manner.
• Respond to caregiver communications and resolve scheduling questions, changes, and visit coordination needs.
• Maintain accurate, up-to-date schedules for personal care workers, CNAs, LPNs, RNs, assessments, and supervisory visits.
• Verify scheduled shifts and visits daily to confirm completion of tasks and prevent gaps in care.
• Coordinate services with other healthcare providers, community agencies, and internal care teams as needed.
• Report and help resolve concerns related to participant care, scheduling, or employee well-being.
• Participate in daily team meetings and contribute to effective communication and continuity of care.
• Conduct in-home supervisory visits as assigned.
• Use EPIC and other applicable electronic health record systems to maintain accurate participant records, schedules, and documentation.
• Review reports to identify missing documentation, incomplete records, and potential gaps in care.
• Ensure cancellations, schedule changes, and participant notifications are appropriately documented.
• Schedule field staff efficiently, considering geographic location, travel time, mileage, overtime, and participant needs.
• Maintain records in compliance with applicable federal, state, and local regulations, accreditation standards, and organizational policies.
• Answer incoming calls, direct inquiries appropriately, and assist with intake, referrals, and service inquiries as needed.
• Support the onboarding and orientation of new field personnel in collaboration with management and other departments.
• Assist with staff training, performance support, and operational procedures as assigned.
• Collaborate with colleagues and leadership to support quality care, effective operations, and a positive team environment.
• Participate in meetings, an on-call rotation, and other operational responsibilities as assigned.

Skills

Scheduling experience

Customer service

Communication

Education

High school diploma or GED

Tools

EPIC

Scheduling software

Job description

Lakeshore Talent is seeking an In-Home Services Coordinator in Sacramento, CA for a 4-month contract to support a healthcare team. The role is remote – candidate located in Sacramento, with a schedule of Mon–Fri, 8:00 AM–4:30 PM and a pay rate of $22.12–$26.54 per hour.

Prior EPIC experience is required. In this hybrid/remote role, you will coordinate participant and caregiver schedules, communicate updates, and maintain accurate records using EPIC and scheduling software.