Remote Implementation Scribe Trainer

HealthChannels, LLC; United States; Remote; USD 14,000 - 18,000; Full time

Job summary

HealthChannels is seeking a Remote Implementation Scribe Trainer to deliver high-quality training to new scribe trainees at established sites, service recovery sites, and implementation sites. The trainer ensures knowledge of provider workflow and documentation, and compliance with company policies.

The role conducts remote classroom training, preclinical bridge training, and floor training, and may assist with training material creation, audits, and coaching.

Qualifications

• High school diploma or equivalent.
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Responsibilities

• Deliver remote scribe training at established, service recovery, and implementation sites.
• Conduct remote classroom, preclinical bridge, and floor training.
• Create training materials and resources to train new scribes.
• Monitor trainee performance and provide guidance to ensure quality documentation.
• Conduct remote training audits and provide feedback for improvement.
• Communicate trainee progress to management and support recruitment efforts as needed.

Skills

Typing speed 40+ WPM

Fluent in English

Excellent listening skills

Strong communication skills

Empathic communicator

Adapt to site needs

Lesson planning skills

Laptop provided

Education

High school diploma or equivalent

Tools

MS Office

Job description

About HealthChannels:

HealthChannels is a premier point-of-care workforce solutions partner dedicated to solving the most pressing challenges in modern healthcare. As the parent organization to a specialized family of brands—including ScribeAmerica, Enabli Health, Speke AI, and HealthCareU, we leverage a unique combination of a highly-skilled pre-professional workforce and next-generation AI technology to augment care teams. With over 20 years of industry excellence and a presence in all 50 states.

What’s a Scribe Trainer?

The Remote Implementation Scribe Trainer (RIST) main function is to deliver high-quality training to new scribe trainees in one of the following settings: established site, service recovery site, and/or implementation site. The Remote Implementation Scribe Trainer is responsible for monitoring and coaching trainee performance and expectations to ensure they have a solid grasp of the provider workflow and documentation. They will uphold the expectations and requirements of all trainees in terms of quality documentation, efficient patient flow, and compliance with the Company’s or client regulations. The Remote Implementation Scribe Trainer may be asked to assist with additional training activities or administrative tasks as needed and determined by the manager and/or may be expected to train at several locations.

Duties and Responsibilities:

• You will be working remotely to provide new scribe training at an established site, service recovery site and/or implementation site
• Responsible for the training phase of an employee’s development
• Conduct remote Classroom Training, Preclinical Bridge Training, and Floor Training
• Assist, as requested, in creating training material in order to efficiently train employees
• Utilize the Company’s best practices for training (e.g, benchmark utilization)
• Clearly define instructions and expectations to trainee
• Teach scribe how to interact appropriately with providers and staff
• Provide guidance, counseling and mentoring during training
• Assess scribe quality
• Conduct remote training audits and quality audits by observing scribe performance, obtaining feedback from providers, and providing feedback to the scribe for improvement, if necessary
• Ensure that each trainee’s chart is free of major errors and complete.
• Provide feedback to correct any errors prior to forwarding to the provider for review and signature.
• Clearly communicate the progress of trainees to your manager and proactively identify if a trainee is not meeting expectations
• Facilitate clinician on-the-job training by scribing remotely on designated shifts with new providers to introduce the optimal provider-scribe workflow
• Assist with departmental flow assessments, implementing site-specific best practices, and determining physician documentation preferences
• Assist with shift coverage at remote sites as needed
• Assist in remote recruiting and hiring as needed to support the market
• Perform a variety of administrative tasks specific to the facility
• Attend calls and/or meetings with your manager
• Comply with all governing laws and Company policies including, but not limited to, privacy laws and policies
• Compliance with all facility, department, and Company procedures
• Engage in ongoing learning to maintain competency

Required Education and Pre-requisites:

• A typing speed of 40+ WPM preferred
• Extensive knowledge of the intricacies of provider documentation
• Thorough understanding of medical facility workflow, efficiency management, and nuances of medical documentation
• Possesses excellent teaching skills and the ability to present complex information to a variety of audiences
• Empathic communicator with a knack for connecting with students
• Proven ability to work with students to encourage them, challenge them, and acknowledge personal growth
• Ability to assess students’ abilities, strengths, and weaknesses
• Excellent presentation skills
• Possesses knowledge in lesson and curriculum planning skills
• Communicate and interface effectively at all levels of the organization
• Demonstrate exemplary work ethic and professionalism
• Possess excellent verbal and written communications skills
• Possess the ability to adapt to individual site needs
• Possess strong computer skills – technologically savvy
• Possess excellent organizational/project management skills

Training:

• Scribe classroom training and final exam
• Scribe clinical training
• Initial competency assessment
• Facility-specific training
• Ambassador and Special Operations Ambassador Training
• Implementation Training (as needed)

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Frequently required to stand, walk, sit, use hands
• Required to use a keyboard and computer regularly
• Specific vision abilities required, including that required to perform extensive computer-related work
• Must be able to verbally communicate with others and exchange accurate information
• Ability to receive detailed information through oral communication, and to distinguish sound and perceive the nature of sounds at normal speaking levels with or without correction
• Must be able to perform all of the essential duties of the job with or without reasonable accommodation.

Position Type/Expected Hours of Work:

This is a full-time or part-time position and hours of work and days vary Monday through Sunday depending on the facility contract and scribe hours needed.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Compensation Range:

Our compensation range for this position is $10.00 - $13.00 / hour, depending on qualifications, experience, and geographic location.

What You’ll Need

• High school diploma or equivalent
• At least 18 years old and authorized to work in the U.S.
• Proof of vaccinations (may be required)
• Typing speed of 40+ WPM
• Fluent in English (reading, writing, speaking)
• Strong listening and communication skills
• Flexible schedule availability
• Ability to stand, sit, and use a computer for several hours a day
• Access to a laptop (you’ll be provided one after training but need your own for training)

Recruitment Fraud Alert

We are aware of individuals fraudulently posing as recruiters for HealthChannels, ScribeAmerica, and Enabli Health. Please note: We will never ask for financial information, payment, or sensitive personal data (like your Social Security or bank account number) during the application or interview process.

Tax Credit Exception

You may receive an email directing you to complete a voluntary ADP Work Opportunity Tax Credit (WOTC) screening. This platform is secure and will ask for your SSN solely to process government tax credit eligibility. Authentic communications from our team will only come from @scribeamerica.com, @jobs.scribeamerica.com, or @healthchannels.com email addresses. If an offer or interaction feels suspicious, please cease communication immediately. Learn more about protecting yourself from employment fraud here: https://jobs.healthchannels.com/us/en/blogarticle/Beware-of-Scammers-Posing-as-ScribeAmerica-Recruiters--Protect-Yourself-from-Fraud.

Want to know more? Our DEI Mission

https://www.healthchannels.com/diversity-equity-inclusion/

What is our culturelike?

https://www.scribeamerica.com/mission-vision-values/

HealthChannels Blogs:

https://jobs.scribeamerica.com/us/en/blog

HealthChannels provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, genetics, protected veteran status, or any other legally protected group status.

In addition to federal law requirements, HealthChannels complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Qualified applicants with arrest or conviction records will be considered in accordance with the California Fair Chance Act.

HealthChannels expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, genetics, protected veteran status, or any other legally protected group status. Improper interference with the ability of HealthChannels employees to perform their job duties may result in discipline up to and including discharge. Wages may vary depending on experience, location and state