Dealership Implementation Lead — Remote with Travel

Flai; Oregon; Hybrid; USD 80,000 - 130,000; Full time

Benefits offered by this job

Equity

Travel covered

Full benefits (medical, dental, vision

Flexible PTO

Small fast-moving team

Job summary

Flai is seeking an Implementation Manager to own go-lives for dealership launches, connecting Flai to DMS systems, configuring AI workflows, and training service teams. You will work directly with the founding team, driving rollout speed across hundreds of rooftops and OEM programs.

You will travel to dealerships for go-lives, training, and post-launch tune-ups, coordinating with multiple DMS providers and engineers to ensure seamless integrations and adoption.

Qualifications

• 3+ years launching software in dealerships
• Fixed ops fluency: knowledge of service department workflows
• Willing to travel >50% of the time to US dealerships
• Technical comfort with integrations, data mapping, configuration and troubleshooting
• Strong project discipline: manage multiple launches with tight timelines
• Strong trainer and communicator: train advisors, managers and teams
• High ownership: launch considered complete when live with results
• Excited to be early: eager to build at an early stage and adapt as product evolves

Responsibilities

• Own launches end to end from kickoff to hand-off for single rooftops and multi-store groups
• Be on-site for go-lives, training and post-launch tune-ups
• Coordinate DMS and scheduler integrations and data mapping with engineering
• Configure Flai for each store: hours, menus, op codes, routing rules
• Train service advisors, BDC agents, service managers and fixed ops directors
• Hit launch metrics: time-to-live, early adoption, 30-day results
• Hand off cleanly to Customer Success with notes and open items
• Scale group and OEM rollouts across dealer groups
• Sharpen the playbook by feeding product with field learnings
• Feed the product team with dealership feedback and edge cases

Skills

Dealer implementation

Fixed ops fluency

Travel readiness

Technical comfort

Project discipline

Trainer & communicator

High ownership

Early-stage mindset

Job description

Flai is seeking an Implementation Manager to own go-lives for dealership launches, connecting Flai to DMS systems, configuring AI workflows, and training service teams. You will work directly with the founding team, driving rollout speed across hundreds of rooftops and OEM programs.

You will travel to dealerships for go-lives, training, and post-launch tune-ups, coordinating with multiple DMS providers and engineers to ensure seamless integrations and adoption.