Remote Immigration Intake Specialist | Client Onboarding

Ellis Porter - The Immigration Attorneys; Troy (MI); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health, dental, vision, and life insurance

401(k) retirement savings plan with employer-matching

Generous paid-time-off policy

Flexible work schedules

Casual attire

Job summary

Ellis Porter - The Immigration Attorneys is looking for a Client Intake Specialist to be a crucial point of contact for clients. This role involves managing the intake process, providing exceptional client service, and supporting attorneys in their work. You can work remotely from any U.S. location or from our offices in Troy, MI or Ann Arbor, MI.

The ideal candidate will have a bachelor's degree and at least one year of experience in customer service or administrative roles, with strong organizational skills and proficiency in HubSpot and other CRM systems. The culture promotes diversity and inclusivity, making it a rewarding environment.

Qualifications

• 1+ years of experience in a customer service or public-facing role.
• Proficient with CRM systems and comfort with AI tools.
• Cultural sensitivity and passion for supporting immigrants.

Responsibilities

• Manage the full intake process for clients through workflows.
• Conduct outbound calls and handle inquiries from clients.
• Support attorney teams by coordinating leads and tracking assignments.

Skills

Customer service

Organizational skills

Attention to detail

Communication skills

Education

Bachelor's degree or equivalent experience

Tools

HubSpot

Microsoft Office

Job description

Ellis Porter - The Immigration Attorneys is looking for a Client Intake Specialist to be a crucial point of contact for clients. This role involves managing the intake process, providing exceptional client service, and supporting attorneys in their work. You can work remotely from any U.S. location or from our offices in Troy, MI or Ann Arbor, MI.

The ideal candidate will have a bachelor's degree and at least one year of experience in customer service or administrative roles, with strong organizational skills and proficiency in HubSpot and other CRM systems. The culture promotes diversity and inclusivity, making it a rewarding environment.