Remote Global Client Services Manager

WR Immigration; Santa Monica (CA); Remote; USD 80,000 - 100,000; Full time

Job summary

WR Immigration is seeking a Client Services Manager to join the Leadership Team, guiding client relationships and internal workflows to support the firm’s immigration practice. This remote, full-time role supports a fast-growing practice with offices across multiple time zones.

You will supervise onboarding for corporate clients, collaborate with Partners and Managing Attorneys on reports, dashboards and client-specific tools, ensure data integrity, and contribute to training materials for

Qualifications

• Bachelor’s degree (required) with strong academic background.
• 5–7 years of business immigration experience.
• Excellent attention to detail.
• Strong interpersonal skills.
• Proven organizational, process, and computer skills.
• Experience with a CRM (Salesforce preferred).

Responsibilities

• Overseeing the development of internal workflow protocols and documentation.
• Supervising the onboarding process for new corporate clients, including facilitating document collection and organization.
• Collaborating with Partners and Managing Attorneys to prepare and deliver documents such as reports, dashboards, and client-specific tools.
• Performing regular analysis of information from standard reports and sharing findings with Leadership/Partners.
• Strategizing and developing best practice protocols for data management and data integrity oversight.
• Creating and implementing initiatives to maintain integrity and organization of client information.
• Maintaining subject matter expertise for multiple major clients.
• Assisting Attorneys in developing training materials for client presentations.
• Working with Business Development to prepare responses to Requests for Proposal and other documentation.

Skills

Attention to detail

Interpersonal skills

Organizational skills

Process skills

CRM experience

Education

Bachelor's degree

Tools

Salesforce

Job description

WR Immigration is seeking a Client Services Manager to join the Leadership Team, guiding client relationships and internal workflows to support the firm’s immigration practice. This remote, full-time role supports a fast-growing practice with offices across multiple time zones.

You will supervise onboarding for corporate clients, collaborate with Partners and Managing Attorneys on reports, dashboards and client-specific tools, ensure data integrity, and contribute to training materials for