Remote iMIS Support Specialist & BI Reports

iMIS USERS GROUP; United States; Remote; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with matching

Other benefits

Job summary

A leading technology support firm is seeking candidates for a remote entry-level position. The role involves supporting the iMIS Engagement Management System, managing customer support tickets, and system configuration. Ideal candidates will have experience with SaaS, advanced query writing, and report creation using SSRS or Power BI. This position offers a chance to impact customer satisfaction while working from home with various benefits including medical and dental coverage.

Qualifications

• Prior experience supporting enterprise Software as a Service (SaaS) platforms.
• Experience with advanced query writing.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Become an expert in the ConnectWise ticketing system.
• Manage support queues and escalate tickets as necessary.
• Configure software applications to meet requirements.
• Create or modify custom reports in SSRS, Power BI, and Exago BI.

Skills

Supporting enterprise software applications

Advanced query writing

SSRS

Power BI

Exago BI

Excellent communication skills

Attention to detail

Efficiency

Education

Bachelor’s degree or equivalent experience

Tools

ConnectWise ticketing system

Job description

A leading technology support firm is seeking candidates for a remote entry-level position. The role involves supporting the iMIS Engagement Management System, managing customer support tickets, and system configuration. Ideal candidates will have experience with SaaS, advanced query writing, and report creation using SSRS or Power BI. This position offers a chance to impact customer satisfaction while working from home with various benefits including medical and dental coverage.