iMIS Support Consultant

iMIS USERS GROUP; United States; On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with matching

Other benefits

Job summary

A leading technology support firm is seeking candidates for a remote entry-level position. The role involves supporting the iMIS Engagement Management System, managing customer support tickets, and system configuration. Ideal candidates will have experience with SaaS, advanced query writing, and report creation using SSRS or Power BI. This position offers a chance to impact customer satisfaction while working from home with various benefits including medical and dental coverage.

Qualifications

• Prior experience supporting enterprise Software as a Service (SaaS) platforms.
• Experience with advanced query writing.
• Bachelor’s degree or equivalent experience.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Become an expert in the ConnectWise ticketing system.
• Manage support queues and escalate tickets as necessary.
• Configure software applications to meet requirements.
• Create or modify custom reports in SSRS, Power BI, and Exago BI.
• Configuring/setting up software applications to meet defined requirements.
• Creating or modifying custom reports in SSRS, Power BI, and Exago BI.
• Using tools to migrate customer data.
• Delivering solutions on time and on budget.
• Delivering solutions that result in customer references.
• Application testing.
• Assist with estimating budgets and timelines.

Skills

Supporting enterprise software applications

Advanced query writing

SSRS

Power BI

Exago BI

Excellent communication skills

Attention to detail

Efficiency

Education

Bachelor’s degree or equivalent experience

Tools

ConnectWise ticketing system

Power BI

Exago BI

Job description

This remote, entry-level position is responsible for supporting new and existing customers of the iMIS Engagement Management System for professional and trade associations throughout the United States. This individual will be responsible for responding to customer support tickets, escalating to other team members when necessary, and managing our support queues. Additionally, the role will also involve system configuration of customer requirements, query creation, and report writing to assist with new customer installations or support requests.

Why this is a great position? The person who fills this role will be largely responsible for our Customer Satisfaction Score (CSAT) and be heavily relied on by our customers. As a work-from-home position, this role will be integral to maintaining a high-functioning team with others working from home. We focus on being highly productive and efficient and are looking for individuals who enjoy being self-managed and thrive in a fast paced environment. We are committed to the success and needs of our customers and schedule our activities to support their critical needs.

ESSENTIAL DUTIES include the following. Other duties may be assigned.

• Becoming an expert in our ConnectWise ticketing system.
• Becoming an expert in our software applications.
• Clearly communicate with customers when a ticket falls outside the scope of a customer support plan.
• Managing our support queues, escalating tickets to other team members, and closing out tickets.
• Configuring/setting up our software applications to meet the defined requirements.
• Creating or modifying custom reports in SSRS, Power BI, and Exago BI.
• Using tools to migrate customer data.Delivering solutions on time and on budget,
• Delivering solutions that result in customer references.
• Application testing.
• Assist with estimating budgets and timelines

Applicants must possess and demonstrate the following key behaviors and traits:

• Prior experience supporting enterprise Software as a Service (SaaS) platforms.
• Experience with advanced query writing.
• Experience with SSRS, Power BI, or Exago BI.
• Bachelor’s degree or equivalent experience
• Detailed oriented
• Ability to be efficient and highly productive
• Excellent communications skills
• Integrity
• Consistent

To apply for this position, please email your resume along with a cover letter explaining why you would be a good fit for this position [e-mail] .

We offer medical, dental, vision, 401k with matching, and other benefits.

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