Remote Imaging Support Engineer — 24/7 Shift Coverage

Canon USA & Affiliates; Baton Rouge (LA); Remote; USD 86,000 - 138,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Equal opportunity employer

Job summary

Canon Medical Systems USA, Inc. is seeking a Remote Support Engineer to deliver centralized, 24/7 remote assistance for CT, MR, XR, VL, and UL modalities. The role requires rotating day/evening/overnight shifts and weekend/holiday coverage from a home office in the USA.

Responsibilities include Tier 1 intake, remote troubleshooting, and escalation to Tier 2 with thorough documentation. Experience with Canon equipment and strong communication skills are essential.

Qualifications

• Minimum 2-year associate degree in biomedical engineering, electronics, or related field.
• 3 years combined field and technical support experience servicing diagnostic imaging modalities (CT, MR, XR, VL, or UL).
• Canon-specific equipment experience required.

Responsibilities

• Serve as the first point of contact (Tier 1) for customer service requests.
• Perform remote troubleshooting and triage using remote connectivity tools, knowledge bases, and diagnostic logs.
• Escalate complex issues to Tier 2 with complete and structured case documentation.
• Ensure timely and accurate updates in Oracle Service Request system.
• Support reduction of system downtime through efficient remote resolution.
• Collaborate with Field Service Engineers, ASMs, and cross-functional teams.
• Participate in knowledge capture and CSC workflow improvements.
• Adhere to CSC procedures, call handling, and escalation protocols.

Skills

Remote troubleshooting

Microsoft Office

Communication skills

Customer service

Travel ability

Team collaboration

Shift flexibility

After-hours availability

Education

Associate degree in Biomedical Engineering

Related technical field

Tools

Windows OS

Canon IQ / KMS

Oracle SR system

Remote connectivity tools

Job description

Canon Medical Systems USA, Inc. is seeking a Remote Support Engineer to deliver centralized, 24/7 remote assistance for CT, MR, XR, VL, and UL modalities. The role requires rotating day/evening/overnight shifts and weekend/holiday coverage from a home office in the USA.

Responsibilities include Tier 1 intake, remote troubleshooting, and escalation to Tier 2 with thorough documentation. Experience with Canon equipment and strong communication skills are essential.