Remote Imaging Support Engineer — 24/7 Coverage

Canon USA & Affiliates; Columbus (OH); Remote; USD 86,000 - 138,000; Full time

Job summary

Canon Medical Systems USA, Inc. is seeking a Remote Support Engineer to provide Tier 1 remote troubleshooting for customers across imaging modalities. This role operates in a 24/7/365 model with rotating day, evening, and overnight shifts from a home-office setup within the United States.

You will triage, document cases, escalate when needed, and coordinate with Tier 2 resources to minimize downtime while maintaining compliance with CSC procedures.

Qualifications

• Two-year associate degree in biomedical engineering, electronics, or related technical field.

Responsibilities

• Serve as the first point of contact (Tier 1) for customer requests with accurate intake.

Skills

Remote troubleshooting

Microsoft Office

Communications

Team collaboration

After-hours availability

Travel readiness

Education

Associate's Degree in Biomedical Engineering / Electronics

Tools

Canon IQ / KMS

Oracle SR system

Job description

Canon Medical Systems USA, Inc. is seeking a Remote Support Engineer to provide Tier 1 remote troubleshooting for customers across imaging modalities. This role operates in a 24/7/365 model with rotating day, evening, and overnight shifts from a home-office setup within the United States.

You will triage, document cases, escalate when needed, and coordinate with Tier 2 resources to minimize downtime while maintaining compliance with CSC procedures.