Remote-Hybrid Warranty Claims Specialist II

Rheem; United States; Hybrid; USD 42,000 - 52,000; Full time

Job summary

Rheem North America seeks a Warranty Claims Representative II to receive and process warranty returns from customers across product channels. The role supports locations in Fort Smith, AR, Montgomery, AL, or O'Fallon, MO and is a hybrid position with four in‑office days after training.

You will deliver professional customer service, review claim details, audit supporting documents, enter data into company systems, assist with repairs or replacements, and create routine reports in Excel.

Qualifications

• High school diploma or GED required.
• 2+ years of data entry, claims, warranty, accounts receivable, or related field.
• Call center and customer service experience preferred.
• Proficient in email, scheduling, and Microsoft Office (Word, Excel, Outlook).
• Experience with warranty, accounting, or CRM systems.
• Strong written and verbal communication skills.
• Ability to follow written and verbal instructions.
• Comfortable navigating multiple computer systems simultaneously.
• Strong organizational, time management, and multitasking skills.
• Ability to prioritize work and adapt to changing demands.

Responsibilities

• Deliver exceptional customer service by maintaining a professional, patient, empathetic, and solution-oriented approach with internal and external customers.
• Review and verify customer and warranty claim information for accuracy and completeness.
• Audit warranty claims, supporting documentation, vendor worksheets, recap sheets, and proof of purchase to determine eligibility and appropriate reimbursement.
• Evaluate installation, labor, repair, and product-related costs associated with warranty claims.
• Process and accurately enter warranty data into company systems, including claims involving unrecognized or competitive products.
• Utilize warranty, registration, parts, CRM, phone, and related systems to document, track, and resolve customer issues.
• Respond to inbound calls, emails, and inquiries from customers, distributors, retailers, contractors, and business partners regarding warranty matters.
• Guide customers through warranty repair, replacement, registration, and reimbursement processes.
• Ensure timely processing and payment of warranty claims, refunds, credits, and related transactions.
• Maintain and update warranty records, registrations, contract adjustments, and claim documentation within applicable systems.
• Process warranty claims, product returns, and extended warranty contract activities in accordance with company policies.
• Create and maintain reports and data in Excel and other business systems.

Skills

Data entry

Customer service

Communication

Multitasking

Education

High school diploma

Tools

CRM systems

Excel

Outlook

Word

Job description

Rheem North America seeks a Warranty Claims Representative II to receive and process warranty returns from customers across product channels. The role supports locations in Fort Smith, AR, Montgomery, AL, or O'Fallon, MO and is a hybrid position with four in‑office days after training.

You will deliver professional customer service, review claim details, audit supporting documents, enter data into company systems, assist with repairs or replacements, and create routine reports in Excel.