Remote/Hybrid Underwriting Data Support Specialist

Western National Insurance; Edina (MN); Hybrid; USD 28,000 - 31,000; Full time

Benefits offered by this job

Health insurance

HSA/FSA

401(k) with company match

Wellbeing program

Paid Time Off

Tuition reimbursement

Paid parental leave

Bonus opportunities

Job summary

Western National Insurance is seeking a Support Specialist I to provide administrative support to underwriters and agencies by rating and entering transactions into established systems while supporting the underwriting team. This role offers an opportunity to develop underwriting support skills and be a valued member of The Relationship Company.

The position emphasizes customer experience, accurate data entry, and cross-department collaboration, with a flexible environment and hybrid/remote work

Qualifications

• Proficient in typing both numeric and alphabetic characters.
• Good communication skills.
• Demonstrated attention to detail.
• Effective oral and written communication skills.
• Ability to follow a process.
• Good time management skills and ability to meet deadlines.
• Customer service skills.
• High school diploma or equivalent.
• Proficient use of various core systems, office and computer equipment, and software packages.
• Relationship-building skills.

Responsibilities

• Indexes new documents to file by document type and handling department.
• Enters new business submissions and identifies additional submissions and active policies to prevent duplication.
• Updates routine reports and understands information.
• Performs special projects and other duties as assigned.
• Seeks relevant information and answers to key questions from defined sources.
• Gathers input and makes recommendations to solve problems of moderate complexity.
• Applies knowledge to help solve problems of relatively limited scope and complexity.
• Consistently acts according to customer experience standards, including responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing expectations, using the proper communication channel, and taking ownership to ensure resolution.
• Creates and delivers varied types of messages and information.
• Contacts other internal departments and team members.

Skills

Typing proficiency

Communication skills

Attention to detail

Follow process

Time management

Customer service

Relationship-building

Education

High school diploma or equivalent

Tools

Core systems

Job description

Western National Insurance is seeking a Support Specialist I to provide administrative support to underwriters and agencies by rating and entering transactions into established systems while supporting the underwriting team. This role offers an opportunity to develop underwriting support skills and be a valued member of The Relationship Company.

The position emphasizes customer experience, accurate data entry, and cross-department collaboration, with a flexible environment and hybrid/remote work