Remote HVAC Service Admin & Dispatch Support

Straight Cool Mechanical; United States; Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Free food & snacks

Home office stipend

Health insurance

Job summary

Straight Cool Mechanical, a growing commercial HVAC company based in San Antonio, TX, is seeking an Administrative Assistant/Dispatcher to join our team. This full-time role supports scheduling, field coordination, invoicing, and office operations while delivering excellent customer service and accurate records.

Flexible work-from-home options are available, with compensation $18.00–$22.00 per hour. The position offers health insurance, an office stipend, and company-wide food perks.

Qualifications

• Strong organizational and multitasking skills.
• Excellent phone and communication skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Able to work in a fast-paced environment.
• Experience in HVAC, construction, or service industries is preferred.

Responsibilities

• Schedule and dispatch HVAC service technicians efficiently.
• Monitor technician progress and adjust schedules as needed.
• Communicate job details clearly to field staff.
• Answer incoming calls professionally and courteously.
• Schedule service appointments.
• Follow up with customers on job status and completion.
• Maintain accurate customer records.
• Create and process work orders.
• Assist with invoicing and basic billing tasks.
• Maintain service agreements and maintenance schedules.
• Order parts and coordinate deliveries.
• File and organize documents (digital and physical).

Skills

Organizational skills

Communication skills

Microsoft Office

Multitasking

Professional demeanor

Tools

ServiceTitan

Housecall Pro

Job description

Straight Cool Mechanical, a growing commercial HVAC company based in San Antonio, TX, is seeking an Administrative Assistant/Dispatcher to join our team. This full-time role supports scheduling, field coordination, invoicing, and office operations while delivering excellent customer service and accurate records.

Flexible work-from-home options are available, with compensation $18.00–$22.00 per hour. The position offers health insurance, an office stipend, and company-wide food perks.