Remote-Friendly HVACR Service Admin Dispatcher

Carolinas Collision Association; United States; On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Free food & snacks

Home office stipend

Health insurance

Job summary

Straight Cool Mechanical services is seeking an Administrative Assistant to support scheduling, dispatch, billing, and customer communication for our San Antonio, TX operations. This full-time role focuses on coordinating service calls, assisting technicians, and maintaining accurate records to keep daily office operations running smoothly.

Key duties include handling work orders, invoicing, and maintaining service agreements while providing excellent customer service.

Qualifications

• Strong organizational and multitasking abilities are required.
• Excellent phone and written communication skills are essential.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work efficiently in a fast-paced environment.
• Reliable and professional with attention to detail.
• Experience in HVAC, dispatching, or service-based industries is a plus.

Responsibilities

• Schedule and dispatch HVAC service technicians efficiently.
• Monitor progress and adjust schedules as needed.
• Communicate job details clearly to field staff.
• Answer incoming calls and schedule appointments.
• Follow up with customers on status and completion.
• Maintain accurate customer records and work orders.
• Create and process work orders and assist with invoicing.
• Order parts and coordinate deliveries.

Skills

Organizational skills

Multitasking

Phone communication

MS Office proficiency

Adaptability in fast-paced environment

Professionalism

Education

High school diploma or equivalent

Tools

ServiceTitan

Housecall Pro

Microsoft Office

Job description

Straight Cool Mechanical services is seeking an Administrative Assistant to support scheduling, dispatch, billing, and customer communication for our San Antonio, TX operations. This full-time role focuses on coordinating service calls, assisting technicians, and maintaining accurate records to keep daily office operations running smoothly.

Key duties include handling work orders, invoicing, and maintaining service agreements while providing excellent customer service.