HVACR Service Admin assistant

Straight Cool Mechanical; United States; Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Free food & snacks

Home office stipend

Health insurance

Job summary

Straight Cool Mechanical, a growing commercial HVAC company based in San Antonio, TX, is seeking an Administrative Assistant/Dispatcher to join our team. This full-time role supports scheduling, field coordination, invoicing, and office operations while delivering excellent customer service and accurate records.

Flexible work-from-home options are available, with compensation $18.00–$22.00 per hour. The position offers health insurance, an office stipend, and company-wide food perks.

Qualifications

• Strong organizational and multitasking skills.
• Excellent phone and communication skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Able to work in a fast-paced environment.
• Experience in HVAC, construction, or service industries is preferred.

Responsibilities

• Schedule and dispatch HVAC service technicians efficiently.
• Monitor technician progress and adjust schedules as needed.
• Communicate job details clearly to field staff.
• Answer incoming calls professionally and courteously.
• Schedule service appointments.
• Follow up with customers on job status and completion.
• Maintain accurate customer records.
• Create and process work orders.
• Assist with invoicing and basic billing tasks.
• Maintain service agreements and maintenance schedules.
• Order parts and coordinate deliveries.
• File and organize documents (digital and physical).

Skills

Organizational skills

Communication skills

Microsoft Office

Multitasking

Professional demeanor

Tools

ServiceTitan

Housecall Pro

Job description

Future Opening: HVACR Service Admin assistant

• Free food & snacks
• Home office stipend
• Health insurance

Dispatcher / Administrative Assistant

Location: San Anotnio, TX Company: Straight Cool Mechanical services Employment Type: Full-Time

About Us

We are a growing commercial HVAC company based in San Antonio, TX, specializing in service, repairs, and maintenance for commercial and industrial clients. We pride ourselves on professionalism, responsiveness, and strong customer relationships. We’re looking for a highly organized, detail-oriented Administrative Assistant to help keep our operations running smoothly.

Position Overview

The Administrative Assistant plays a key role in coordinating service calls, supporting technicians in the field, and ensuring excellent customer communication. This person will manage scheduling, handle inbound calls, assist with billing and paperwork, and support daily office operations.

Key Responsibilities

Dispatching & Scheduling

• Schedule and dispatch HVAC service technicians efficiently
• Monitor technician progress and adjust schedules as needed
• Communicate job details clearly to field staff

Customer Communication

• Answer incoming calls professionally and courteously
• Schedule service appointments
• Follow up with customers on job status and completion
• Maintain accurate customer records

Administrative Support

• Create and process work orders
• Assist with invoicing and basic billing tasks
• Maintain service agreements and maintenance schedules
• Order parts and coordinate deliveries
• File and organize documents (digital and physical)

Qualifications

Required:

• Strong organizational and multitasking skills
• Excellent phone and communication skills
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Ability to work in a fast-paced environment
• Professional and dependable

Preferred:

• Experience in HVAC, construction, or service-based industries
• Dispatching experience
• Familiarity with service management software (e.g., ServiceTitan, Housecall Pro, or similar)

What We Offer

• Competitive pay (based on experience)
• Stable, full-time position
• Supportive team environment
• Opportunity to grow with a growing commercial HVAC company

Flexible work from home options available.

Compensation: $18.00 - $22.00 per hour

Be a part of an elite team of professionals!

Straight Cool Mechanical is rated in the top 10% of HVAC-R firms in the state.

If you’re looking for a career that offers flexibility, job stability, strong pay, benefits and more, then you’ve come to the right place!

Are you legally authorized to work in the US? *

Do you have experience as a dispatcher *

How many years of experience do you have in the related field? *

I was referred to this position by a current employee