Remote HubSpot CRM Analyst & Process Optimizer

ZMOD-TRY Z-Modular Services, LLC; United States; Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

amazing tuition assistance program

bonus plan

401(k) plan with a generous company

immediate vesting

much more

Job summary

Zekelman Industries is seeking a HubSpot Business Analyst to support and optimize our CRM environment. You will bridge business users and technology, drive adoption, and translate requirements into scalable CRM solutions in a remote-friendly setting.

The role emphasizes improving user experience, data quality, and operational efficiency while collaborating with the CRM Manager and stakeholders across the organization.

Qualifications

• Minimum of 2 years of hands-on experience with HubSpot Sales Hub and/or Marketing Hub in an administrative, business analyst, CRM support, or related role.
• Experience administering and configuring CRM platforms, preferably HubSpot.
• Strong background in end-user support and troubleshooting business applications.
• Experience gathering, documenting, and analyzing business and system requirements.
• Working knowledge of CRM processes, workflow automation, reporting, and data management best practices.
• Excellent analytical, organizational, and problem-solving skills.
• Strong written and verbal communication abilities.
• Ability to effectively communicate technical concepts to non-technical audiences.
• Self-motivated with the ability to work independently in a remote environment while managing multiple priorities.

Responsibilities

• Provide day-to-day support for HubSpot users, responding to system-related questions and issues.
• Troubleshoot and resolve issues related to users, permissions, workflows, pipelines, reports, dashboards, and data integrity.
• Administer and configure HubSpot, including properties, workflows, forms, lists, reports, dashboards, and user access controls.
• Gather, document, and analyze business requirements, translating them into practical system solutions and process improvements.
• Evaluate existing business processes and recommend opportunities for automation, optimization, and increased efficiency.
• Manage and prioritize support requests and enhancement initiatives in partnership with the CRM Manager.
• Test system changes, coordinate user acceptance testing (UAT), and document outcomes.
• Develop and maintain user guides, process documentation, training materials, and best practice resources.
• Deliver user training and ongoing support to encourage effective adoption of HubSpot tools and functionality.
• Support data management activities, including imports, exports, data cleansing, deduplication, and ongoing maintenance.
• Monitor system utilization and assist with CRM governance, standards, compliance, and data quality initiatives.
• Collaborate with internal stakeholders and elevate complex issues to the CRM Manager, HubSpot Support, or other technical resources as needed.

Skills

Analytical thinking

End-user support

Requirements analysis

Communication skills

Tools

HubSpot CRM

HubSpot Sales Hub

HubSpot Marketing Hub

HubSpot Service Hub

Job description

Zekelman Industries is seeking a HubSpot Business Analyst to support and optimize our CRM environment. You will bridge business users and technology, drive adoption, and translate requirements into scalable CRM solutions in a remote-friendly setting.

The role emphasizes improving user experience, data quality, and operational efficiency while collaborating with the CRM Manager and stakeholders across the organization.