Remote HR Shared Services Agent — Colleague Support

United States Digital Space LLC; United States; Remote; USD 30,000 - 44,000; Full time

Job summary

United States Digital Space LLC is seeking an experienced administrative professional for a full-time, day-shift role with remote work. You will provide administrative support, customer service across channels, data entry, records management, and coordination to improve department processes, while aligning with policies and procedures.

The position requires at least 1 year in a high-volume contact center or customer service, familiarity with HRIS systems such as Workday or UKG, and the ability

Qualifications

• Associate's degree or equivalent experience.
• Minimum 1+ years of progressive experience in a high-volume contact center or customer service role.
• Demonstrated proficiency in Workday, UKG, Cisco, or similar HRIS and Contact Center systems.
• Experience in HR Shared Services environment, benefits, payroll, leave administration, HRIS systems and talent acquisition.

Responsibilities

• Deliver an exceptional colleague experience through high-quality, reverent, courteous, and empathetic service, reflecting our commitment to the ICARE values and ensuring colleagues feel genuinely valued and respected through phone interactions (Cisco system) and case management (Workday).
• Accurately document all colleague interactions and resolutions in case management system, ensuring completeness, clarity and compliance with audit standards.
• Respond to HR inquiries related to benefits, payroll, leave administration, HRIS systems and policy interpretation with accurate and complete information.

Skills

Customer service

Workday/UKG proficiency

HRIS systems experience

Education

Associate's degree or equivalent experience

HR Certification (nice to have)

Tools

Cisco

Job description

United States Digital Space LLC is seeking an experienced administrative professional for a full-time, day-shift role with remote work. You will provide administrative support, customer service across channels, data entry, records management, and coordination to improve department processes, while aligning with policies and procedures.

The position requires at least 1 year in a high-volume contact center or customer service, familiarity with HRIS systems such as Workday or UKG, and the ability