Remote HR Service Center Lead

Bright Horizons Children's Centers; Newton (MA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401K plan

Paid time off

Holidays

Job summary

A leading children's care organization in Newton, MA is seeking an HR Service Center Manager to supervise a team of coordinators and specialists. The role demands a minimum of 3 years of HR experience, with at least one year in management, and strong customer service skills. Responsibilities include ensuring team accountability, providing high-quality support to employees and managers, and training new hires. The position offers a remote-exempt role with a salary range of $60-70K along with benefits including health, dental, 401K, and paid time off.

Qualifications

• Bachelor's degree required or equivalent HR experience.
• 3 years of HR experience, at least 1 year in management preferred.
• 3 years of customer service experience preferred.

Responsibilities

• Supervise HR Service Center team and ensure effective operations.
• Monitor team performance and distribute workload efficiently.
• Ensure high quality customer service and address employee concerns.
• Lead training for new team members on HR policies.
• Evaluate and improve knowledge management tools.

Skills

Interpersonal skills

Problem-solving skills

Customer service skills

Effective communication

Multi-tasking

Education

Bachelor's Degree in Human Resources, Communications, or Business

Tools

Microsoft Office Suite

SaaS-based HR solutions (Workday, CSOD, Workforce Solutions)

Job description

A leading children's care organization in Newton, MA is seeking an HR Service Center Manager to supervise a team of coordinators and specialists. The role demands a minimum of 3 years of HR experience, with at least one year in management, and strong customer service skills. Responsibilities include ensuring team accountability, providing high-quality support to employees and managers, and training new hires. The position offers a remote-exempt role with a salary range of $60-70K along with benefits including health, dental, 401K, and paid time off.