Remote HR Service Center Lead

Bright Horizons Children's Centers; Newton (MA); Remote; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401K

Paid time off

Holidays

Job summary

Bright Horizons Children's Centers in Newton, MA is seeking a HR Service Center Supervisor to lead a team in providing effective HR administration and customer support. Key responsibilities include managing performance, training staff, and ensuring quality service delivery. Ideal candidates should have a Bachelor's Degree, significant HR experience, and a commitment to excellence in customer service. This role offers a salary range of $60-70K annually and comprehensive benefits including health options and paid time off.

Qualifications

• 3 years of Human Resources experience required, with management experience preferred.
• 3 years of customer service experience preferred.
• Bi-lingual skills are helpful but not required.

Responsibilities

• Supervise HR Service Center team and manage performance and hiring.
• Monitor service levels and distribute workload among team members.
• Provide customer support and serve as a main escalation point.
• Perform complex administrative tasks and maintain HR data.

Skills

Strong interpersonal skills

Customer service skills

Problem-solving skills

Effective oral and written communication

Time management

Education

Bachelor's Degree in HR, Communications, or Business

Tools

Microsoft Office Suite (Excel, Word, PowerPoint)

SaaS-based HR solutions (Workday, CSOD)

Job description

Bright Horizons Children's Centers in Newton, MA is seeking a HR Service Center Supervisor to lead a team in providing effective HR administration and customer support. Key responsibilities include managing performance, training staff, and ensuring quality service delivery. Ideal candidates should have a Bachelor's Degree, significant HR experience, and a commitment to excellence in customer service. This role offers a salary range of $60-70K annually and comprehensive benefits including health options and paid time off.