Remote HR Process Improvement & Change Analyst

Department of Behavioral Health and Developmental Services; Richmond (VA); Hybrid; USD 90,000 - 115,000; Full time

Job summary

The Department of Behavioral Health and Developmental Services (DBHDS) is seeking an experienced HR Process Improvement and Change Management Analyst to join the Office of Human Resources Management. The role focuses on analyzing HR workflows, standardizing processes, and leading change-management initiatives across the department.

Reporting to the Deputy Chief Human Resource Manager, the position supports implementation planning, stakeholder engagement, and communication/training to ensure HR

Qualifications

• Considerable experience in human resources, business process improvement, organizational effectiveness, change management, business or program analysis, quality assurance, or a related area.
• Knowledge of DBHDS organizational structure, Human Resources operations, business practices and the operational environment of Central Office and/or DBHDS facilities.
• Experience applying and interpreting DBHDS and Commonwealth of Virginia human resources policies, procedures, practices, and operational requirements.
• Experience developing process documents, including standard operating procedures, programs, or operational practices and identifying opportunities for improvement, standardization, and increased efficiency.
• Experience supporting implementation of organizational changes, including new or revised policies, procedures, programs, systems, or business processes.
• Experience conducting process reviews, operational assessments, quality assurance activities, post-implementation reviews, or similar evaluative activities and developing recommendations based on findings.
• Ability to conduct gap and root-cause analyses and develop practical and sustainable recommendations for operational improvement.
• Experience facilitating stakeholder meetings, process‑mapping sessions, workgroups, implementation activities and change‑management initiatives involving multiple organizational or functional areas.
• Ability to interpret complex information, prepare reports, and executive‑level recommendations and communicate findings clearly and effectively both orally and in writing.
• Ability to independently manage multiple projects and priorities and work effectively with limited direct supervision in remote and field‑based environments.
• Ability to travel to DBHDS facilities and other locations throughout the Commonwealth. Travel is an essential function of this position and is expected to comprise approximately 10% of work time, including overnight travel.

Responsibilities

• The Department of Behavioral Health and Developmental Services (DBHDS) is seeking an experienced HR professional to serve as the HR Process Improvement and Change Management Analyst within the Office of Human Resources Management (OHRM).
• Supports OHRM in strengthening HR operations across the Department through process analysis, standard operating procedures, and change-management activities.
• conducts root-cause analysis and develops recommendations to strengthen HR policies, procedures, and processes across DBHDS.

Skills

HR process improvement

Change management

Operations analysis

Stakeholder engagement

Remote/field-based work

Travel readiness

Tools

HRIS

Data visualization

Workflow automation

Job description

The Department of Behavioral Health and Developmental Services (DBHDS) is seeking an experienced HR Process Improvement and Change Management Analyst to join the Office of Human Resources Management. The role focuses on analyzing HR workflows, standardizing processes, and leading change-management initiatives across the department.

Reporting to the Deputy Chief Human Resource Manager, the position supports implementation planning, stakeholder engagement, and communication/training to ensure HR