Remote Housing Support Team Lead

Sedgwick Claims Management Services Ltd; Town of Texas (WI); Remote; USD 29,000 - 32,000; Full time

Job summary

Sedgwick Claims Management Services Ltd is seeking a Remote Customer Service Team Lead to oversee daily operations on the temporary housing line, guiding a team during assigned shifts and ensuring timely, quality service.

The role supports policyholders, adjusters, hotels, and partners, handling inbound calls, hotel bookings, extensions, billing questions, and administrative duties, while monitoring performance and staffing.

Qualifications

• Bachelor's degree preferred.
• 4+ years in customer service/call center/housing or related field.
• Leadership/supervisory experience in high-volume call center.

Responsibilities

• Provide frontline leadership and guidance to agents.
• Handle escalated housing inquiries and service issues.
• Monitor real-time call volume and staffing coverage.
• Coach and mentor team members.
• Ensure accurate data in internal systems.

Skills

Leadership

Coaching

Communication

Problem solving

Time management

Team motivation

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Sedgwick Claims Management Services Ltd is seeking a Remote Customer Service Team Lead to oversee daily operations on the temporary housing line, guiding a team during assigned shifts and ensuring timely, quality service.

The role supports policyholders, adjusters, hotels, and partners, handling inbound calls, hotel bookings, extensions, billing questions, and administrative duties, while monitoring performance and staffing.