Remote Housing Counselor (Entry Level) - Paid Training

Navicore Solutions; United States; Remote; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental and Vision benefits

Generous paid time off

Student Loan Forgiveness Opportunities

403(b) Retirement Plan

Training paid

Remote work setup provided

Job summary

Navicore Solutions is hiring a Housing Counselor in a fully remote role serving homeowners nationwide. You will educate clients on financial products, align goals, and deliver program guidelines while providing personalized action plans and resources.

This fast-paced position emphasizes call-center communication, client empathy, and rigorous data entry in multiple systems. Requirements include a high school diploma, HUD Certification within 30 days, and strong communication, organizational, and

Qualifications

• High School diploma or equivalent required.
• HUD Housing Counselor Certification within 30 days of hire.
• Strong punctuality, attendance, and time management.
• Ability to work in a fast-paced call center with high-volume calls.
• Mortgage or housing industry experience a plus.

Responsibilities

• Educate homeowners on financial products and align goals.
• Deliver clear client education and program guidelines.
• Provide resources and customized action plans for clients.
• Handle high-volume inbound and outbound calls professionally.
• Build/maintain positive client relationships via telephone engagement.
• Enter/update/transfer client data in systems accurately.
• Participate in training on programs, services, and compliance.
• Meet performance, productivity, and behavioral expectations.
• Adhere to policies and quality standards and take feedback from management.

Skills

Strong verbal communication

Time management

Phone-based communication

Active listening

Organizational skills

Typing 40 wpm

Education

High School Diploma or Equivalent

HUD Housing Counselor Certification

College Degree Preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Navicore Solutions is hiring a Housing Counselor in a fully remote role serving homeowners nationwide. You will educate clients on financial products, align goals, and deliver program guidelines while providing personalized action plans and resources.

This fast-paced position emphasizes call-center communication, client empathy, and rigorous data entry in multiple systems. Requirements include a high school diploma, HUD Certification within 30 days, and strong communication, organizational, and