Remote Hotel Front Desk Associate – Guest Services

Sdevops; Rolling Meadows (IL); Remote; USD 28,000 - 38,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Health savings account

Life insurance

Paid time off

Job summary

Sdevops is seeking a remote hospitality professional to handle guest check-in/out, reservations, and guest services from home. You will verify payments, collect guest information, and welcome arrivals with room assignments and informative support.

You will respond to complaints professionally, coordinate with housekeeping, and upsell services where appropriate while maintaining up-to-date records for a smooth guest experience.

Qualifications

• High school diploma or equivalent is required.
• Excellent communication and organizational skills are essential.
• Strong customer service skills with a positive, professional approach.
• Basic computer proficiency to manage reservations and records.

Responsibilities

• Handle all check-in and check-out tasks efficiently.
• Manage online and phone reservations with accuracy.
• Inform guests about payment methods and verify card data.
• Register guests with contact details and dates of stay.
• Welcome guests and assign rooms; provide hotel information.
• Respond to client complaints professionally and promptly.
• Coordinate with housekeeping to ensure rooms are ready.
• Confirm group reservations and arrange VIP services.
• Upsell facilities and services when appropriate.
• Maintain updated booking and payment records.

Skills

Excellent communication

Organizational skills

Empathy

Problem-solving

Basic computer skills

Positive attitude

Education

High school diploma or equivalent

Job description

Sdevops is seeking a remote hospitality professional to handle guest check-in/out, reservations, and guest services from home. You will verify payments, collect guest information, and welcome arrivals with room assignments and informative support.

You will respond to complaints professionally, coordinate with housekeeping, and upsell services where appropriate while maintaining up-to-date records for a smooth guest experience.