Remote Hotel Booking Support Specialist

RemoteFetch; Georgia; Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Fully remote work environment

Flexible scheduling

Training resources

Access to booking tools

Vacation planning resources

Job summary

RemoteFetch is seeking dependable, customer-focused individuals for a fully remote Hotel Customer Support Coordinator role. You will help clients research properties, compare options, organize reservations, and guide them from inquiry to confirmed arrangements.

Responsibilities include researching hotel options, reviewing features, assisting with bookings, and following up with clients. Must be able to work independently and communicate clearly, with a focus on accuracy and service excellence.

Qualifications

• Strong customer service and interpersonal skills.
• Clear written and verbal communication.
• Excellent attention to detail and organization.
• Ability to research and compare information online.
• Comfortable learning new reservation platforms and systems.
• Ability to manage multiple requests and follow through independently.
• Previous experience in customer service, hospitality, reservations, or related fields is helpful but not required.
• Must be 18 years of age or older
• Reliable computer and internet access.

Responsibilities

• Assist clients with hotel and resort research based on preferences, dates, and budget.
• Review available accommodations, property features, and reservation options.
• Support clients with hotel booking and confirmation details.
• Communicate important reservation information and updates clearly.
• Assist with questions, modifications, and other reservation-related needs.
• Research property locations, amenities, room options, and available services.
• Maintain accurate client preferences and reservation records.
• Provide timely follow-up throughout the planning and booking process.
• Utilize online booking platforms and approved industry resources.
• Follow established procedures for reservations and client documentation.
• Deliver professional and courteous customer support.

Skills

Customer service

Communication

Attention to detail

Online research

Independent work

Platform onboarding

Reliability

18+ years old

Tools

Online booking platforms

Job description

RemoteFetch is seeking dependable, customer-focused individuals for a fully remote Hotel Customer Support Coordinator role. You will help clients research properties, compare options, organize reservations, and guide them from inquiry to confirmed arrangements.

Responsibilities include researching hotel options, reviewing features, assisting with bookings, and following up with clients. Must be able to work independently and communicate clearly, with a focus on accuracy and service excellence.