Remote Hospitality Reservations Pro

Duquesa Travel Group; Stockton (CA); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Remote work

Onboarding and training

Continuing education

Professional development

Access to resources

Collaborative team environment

Job summary

Duquesa Travel Group is seeking a Hospitality Reservations Specialist to assist clients with researching, coordinating, and managing reservation requests in a 100% remote environment. This role focuses on professional service while maintaining client confidentiality and data accuracy.

The ideal candidate is organized, personable, and able to communicate with clients and service providers to ensure accurate reservation details, confirmations, and updates.

Qualifications

• Excellent communication and customer-service skills.
• Strong attention to detail and organization.
• Ability to multitask and manage multiple requests simultaneously.
• Proficient in researching information online and learning web-based systems.

Responsibilities

• Assist clients with reservation inquiries and requests.
• Research accommodations, services, activities, and available options.
• Coordinate reservation details based on client preferences.
• Review confirmations and documentation for accuracy.
• Communicate relevant reservation information and updates.
• Assist with modifications and special accommodations.
• Maintain organized client records.
• Track outstanding requests and follow up appropriately.
• Communicate with hospitality and service providers.
• Help resolve reservation-related questions.

Skills

Communication

Customer service

Attention to detail

Organization

Multitasking

Online research

Professionalism

Follow-up

Job description

Duquesa Travel Group is seeking a Hospitality Reservations Specialist to assist clients with researching, coordinating, and managing reservation requests in a 100% remote environment. This role focuses on professional service while maintaining client confidentiality and data accuracy.

The ideal candidate is organized, personable, and able to communicate with clients and service providers to ensure accurate reservation details, confirmations, and updates.