Remote Hospitality Reservations Coordinator

Duquesa Travel Group; Phoenix (AZ); On-site; USD 40,000 - 56,000; Full time

Job summary

Duquesa Travel Group is seeking a service-oriented Hospitality Reservations Specialist to assist clients researching, coordinating, and managing reservation requests in a 100% remote environment.

The ideal candidate is organized, personable, and comfortable communicating with clients and service providers. You will maintain accurate reservation details and ensure client preferences are reflected throughout the process.

Qualifications

• Excellent communication and customer-service skills.
• Attention to detail is essential.
• Strong organizational and multitasking abilities.
• Comfortable researching information online.
• Able to learn and use web-based systems.
• Professional and dependable attitude.
• Strong follow-up and problem-solving abilities.
• Experience in hospitality, reservations, or customer service is helpful but not required.

Responsibilities

• Assist clients with reservation inquiries and requests
• Research accommodations, services, activities, and available options
• Coordinate reservation details based on client preferences
• Review confirmations and documentation for accuracy
• Communicate relevant reservation information and updates
• Assist with modifications and special accommodations
• Maintain organized client records
• Track outstanding requests and follow up appropriately
• Communicate with hospitality and service providers
• Help resolve reservation-related questions
• Maintain professional service standards throughout the client experience

Skills

Communication

Attention to detail

Organization & multitasking

Research online

Learn web systems

Professional & dependable

Follow-up & problem-solving

Hospitality experience helpful

Job description

Duquesa Travel Group is seeking a service-oriented Hospitality Reservations Specialist to assist clients researching, coordinating, and managing reservation requests in a 100% remote environment.

The ideal candidate is organized, personable, and comfortable communicating with clients and service providers. You will maintain accurate reservation details and ensure client preferences are reflected throughout the process.