Remote Hospitality Data Insights & Reporting Analyst

Cloudbeds; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

Cloudbeds is seeking a Data Reports Insights Analyst to join our Customer Success team. You will turn raw hospitality data into decisions customers can act on by building, analyzing, and refining reports across the PMS reporting suite and coaching hoteliers on key metrics such as ADR, RevPAR, occupancy, and channel performance.

You'll leverage advanced Excel/Google Sheets and BI/reporting tooling, translating complex data into clear insights for clients.

Qualifications

• Experience turning hospitality data from PMS and similar sources into actionable insights.
• Experience onboarding or providing Tier 2/3 technical support in a customer-facing role.
• Strong written and verbal communication to translate complex data for non-technical customers.

Responsibilities

• Build, analyze, and optimize reports across the PMS reporting suite.
• Troubleshoot data discrepancies before they reach customers.
• Coach hoteliers on interpreting metrics like ADR, RevPAR, occupancy, and channel performance.

Skills

Excel/Sheets

BI/reporting tools

Reporting dashboards

English communication

Job description

Cloudbeds is seeking a Data Reports Insights Analyst to join our Customer Success team. You will turn raw hospitality data into decisions customers can act on by building, analyzing, and refining reports across the PMS reporting suite and coaching hoteliers on key metrics such as ADR, RevPAR, occupancy, and channel performance.

You'll leverage advanced Excel/Google Sheets and BI/reporting tooling, translating complex data into clear insights for clients.