Remote Hospitality Customer Support Specialist

Placements24; United States; Remote; USD 18,000 - 25,000; Full time

Benefits offered by this job

Remote work

Equipment stipend

Career development

Virtual team events

Job summary

Placements24 is recruiting a Remote Hospitality Customer Support Specialist for a leading online travel and hospitality platform. You will assist clients with bookings, inquiries, and issue resolution from a fully remote setup, supporting customers globally from Randburg, Gauteng.

You will manage inquiries via phone, email and live chat, troubleshoot issues, and provide travel policy information. The role requires 2+ years in customer service and strong communication skills.

Qualifications

• Minimum of 2 years in customer service, preferably in hospitality or travel.
• Strong verbal and written communication with a professional tone.
• Self-motivated with ability to work independently in a remote setup.
• Proficient in CRM systems and standard office software.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Assist customers with booking, modifying, and canceling hotel, flight, and package reservations.
• Troubleshoot and resolve customer issues related to bookings or services.
• Provide information about destinations, accommodations, and travel policies.
• Escalate complex issues to appropriate departments or senior team members.
• Maintain accurate records of interactions and resolutions in the CRM.
• Proactively identify opportunities to enhance the customer experience.
• Stay updated on company products, services, and policies.
• Contribute to team goals and customer satisfaction metrics.
• Provide feedback to management on customer trends and service improvements.

Skills

Customer service

Hospitality industry knowledge

Excellent communication

Remote work discipline

Tools

CRM software

Job description

About the Role

Our client, a rapidly growing online travel agency and hospitality booking platform, is seeking a dedicated Remote Hospitality Customer Support Specialist to join their dynamic, fully remote team. This role is essential for providing exceptional customer service to clients seeking assistance with bookings, inquiries, and issue resolution related to various hospitality services. The ideal candidate will possess excellent communication skills, a strong understanding of the hospitality industry, and a passion for helping others. This is a fantastic opportunity to work from the comfort of your home, contributing to a leading brand in the travel and hospitality tech space, and supporting customers globally from Randburg, Gauteng (though the role is remote).

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Assist customers with booking, modifying, and canceling hotel, flight, and package reservations.
• Troubleshoot and resolve customer issues related to their bookings or services.
• Provide information about destinations, accommodations, and travel policies.
• Escalate complex issues to the appropriate departments or senior team members.
• Maintain accurate records of customer interactions and resolutions in the CRM system.
• Proactively identify opportunities to enhance the customer experience.
• Stay updated on company products, services, and policies.
• Contribute to team goals and customer satisfaction metrics.
• Provide feedback to management on customer trends and service improvements.

Requirements

• A minimum of 2 years of experience in customer service, preferably within the hospitality or travel industry.
• Excellent verbal and written communication skills, with a clear and professional tone.
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency in using customer support software, CRM systems, and standard office applications.
• Ability to work independently, manage time effectively, and meet performance targets in a remote setting.
• High-speed internet connection and a dedicated workspace are required.
• A positive attitude and a genuine desire to assist customers.
• Flexibility to work various shifts, including evenings and weekends, as required.
• Familiarity with online booking platforms and the travel industry is advantageous.
• Must be based in or willing to work remotely from the Randburg, Gauteng region (or effectively service clients related to it).

Benefits

Our client offers a competitive annual salary and a comprehensive remote work setup, including potential equipment stipends. Opportunities for professional development and career advancement within a growing online company. Regular virtual team-building activities and a supportive online community. This role provides the flexibility of remote work while engaging with the vibrant hospitality sector, all while being associated with the Randburg, Gauteng area.