Remote Home Service & Installation Technician

Ferguson Enterprises, Inc.; Ferguson (MO); Hybrid; USD 26,000 - 40,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Job summary

Safe Step Walk-In Tub Company in the United States seeks a Service & Installation Technician to diagnose, repair, and restore tub systems in customers' homes. You will manage service workloads, communicate clearly with customers, and strive for first-time resolutions while upholding safety standards.

The role requires a valid state license, 18+ years of age, and strong customer service skills. This position offers remote work options with field visits and a focus on delivering a positive Safe

Qualifications

• 2+ years of experience performing technical repairs, troubleshooting equipment, and resolving mechanical, plumbing, or residential service-related issues.
• Strong technical repair, diagnostic, and troubleshooting skills.
• Valid state issued license is required.
• Must be at least 18 years of age.
• Excellent verbal and written communication skills.
• High regard for quality assurance and customer service.

Responsibilities

• Manage assigned service workload including contacting customers, scheduling service appointments, and planning efficient daily routes.
• Document completed work, findings, parts used, and any follow-up needed.
• Service, troubleshoot, and repair walk-in tubs and related products in customers' homes.
• Diagnose mechanical, plumbing, and product-related issues and determine the appropriate repair.
• Maintain vehicle inventory and coordinate return of unused or defective parts.

Skills

Technical repairs

Troubleshooting

Residential service

Customer service

Communication

Job description

Safe Step Walk-In Tub Company in the United States seeks a Service & Installation Technician to diagnose, repair, and restore tub systems in customers' homes. You will manage service workloads, communicate clearly with customers, and strive for first-time resolutions while upholding safety standards.

The role requires a valid state license, 18+ years of age, and strong customer service skills. This position offers remote work options with field visits and a focus on delivering a positive Safe