Remote Helpdesk Support Representative - $17/HR

TEKsystems; Newark (NJ); Remote; USD 60,000 - 80,000; Full time

Job summary

TEKsystems is seeking Level 1 Desktop Support/Technical Support representatives for a fully remote position. This 3-4 month contract involves troubleshooting and providing support for company products, with an hourly pay of $17. Ideal candidates will have experience in desktop support and proficiency in Windows 10/11.

Benefits

Medical, dental, vision benefits

401(k) plan

Paid time off

Qualifications

• 1 year of desktop support/technical support experience.

Responsibilities

• Handle high volumes of inquiries related to company products or services.
• Respond to inbound calls, LiveChat, and emails from families and students.

Skills

Troubleshooting skills

Proficient in Windows 10/11

Tools

ServiceNow

Job description

Immediate Remote Technical Support Representatives Needed

We are seeking Level 1 Desktop Support/Technical Support representatives for a 3-4 month contract (July - October). This is a fully remote position with equipment provided.

Job Details

• Monday - Friday, 9 AM - 6 PM EST
• Pay: $17/hr

Qualifications

• 1 year of desktop support/technical support experience
• Experience with ServiceNow
• Proficient in Windows 10/11
• Troubleshooting skills

Responsibilities

The Technical Support Representative is part of the Family Tech Support Contact Center, handling high volumes of inquiries related to company products or services, including troubleshooting, remote access, login issues, website navigation, and platform support. They will respond to inbound calls, LiveChat, and emails from families, students, and occasionally teachers.

Pay and Benefits

• Pay: $17.00/hr
• Benefits may include medical, dental, vision, critical illness, accident, hospital plans, 401(k), life insurance, disability, HSA, transportation benefits, employee assistance, PTO, vacation, and sick leave. Eligibility depends on employment status and plan specifics.

Workplace Type

This is a fully remote position.

Application Deadline

May 29, 2025

About TEKsystems

TEKsystems is a leading provider of business and technology services, working with over 6,000 customers including 80% of the Fortune 500. We focus on strategy, design, execution, and operations to unlock business value. Learn more at TEKsystems.com.

TEKsystems and TEKsystems Global Services are part of Allegis Group and are equal opportunity employers, considering all applications regardless of race, sex, age, and other protected characteristics.