Pharmacy Tech Support / Call Center Representative

IQVIA; Newark (NJ); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a leading global provider of commercial solutions as a Pharmacy Tech Support / Call Center Representative. This 100% remote role involves providing payment assistance solutions and supporting patients, pharmacies, and medical professionals. Ideal candidates will possess a high school diploma, pharmacy technician experience, and strong communication skills.

Qualifications

• 3+ years of call center experience preferred.
• Experience in medical claim processing is a plus.

Responsibilities

• Provide initial support for customer requests via various contact methods.
• Document resolution details and escalate unresolved issues promptly.
• Identify operational challenges and recommend improvements.

Skills

Customer Service

Problem Solving

Communication

Bilingual

Education

High School Diploma

Pharmacy Technician Certification

HIPAA Certification

Job description

Pharmacy Tech Support / Call Center Representative

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As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma, medical device, and diagnostic companies get their therapies to the people who need them. We assist customers in gaining insight and access to their markets and demonstrate their product’s value to payers, physicians, and patients. A significant part of our business involves providing patient support programs on behalf of our clients. With the right experience, you can help provide support to patients in need of available therapies.

IQVIA has the world’s largest Commercial Sales & Medical Solutions (CSMS) organization dedicated to launching and marketing pharmaceutical and medical products. Our focus on providing talent for patient support, field/inside sales, medical device support, clinical support, and medical affairs has resulted in over 10,000 field professionals across more than 30 countries, addressing physician and patient needs.

We are currently seeking a 100% remote (work from home—WFH) contract Pharmacy Support Call Center Representative to join our team. In this role, you will provide payment assistance solutions such as co-pay cards or vouchers. Your primary responsibilities include handling requests like card activation, program eligibility, explaining program benefits, and troubleshooting submission rejections.

Role Purpose:

• Be the primary call center contact for patients, pharmacies, and medical professionals utilizing an Opus Health program. Handle requests such as card activation, program eligibility, explanation of benefits, and troubleshooting rejections.

Job Responsibilities:

• Provide initial support for customer requests via telephone, email, fax, or other contact methods.
• Assess user issues quickly and provide first-level support for resolution.
• Document resolution details and escalate unresolved issues promptly.
• Identify operational challenges and recommend improvements to management.
• Work 40 hours per week, with shifts available from 8:00 am to 8:00 pm EST, under moderate supervision.

Minimum Education & Experience:

• High School Diploma or equivalent.
• Pharmacy Technician experience required.
• HIPAA certification required.
• Call center experience (3+ years preferred).
• Experience in medical claim processing is a plus.
• Bi-lingual (English/Spanish) is a plus.

The pay rate for this role is $18.00 per hour.

IQVIA is an Equal Opportunity Employer committed to diversity and inclusion. This is a contract role managed by an external agency, with potential for full-time conversion.

Learn more at https://jobs.iqvia.com.