Remote Helpdesk Support Representative - $17/HR

TEKsystems; Miami (FL); Remote; USD 60,000 - 80,000; Full time

Job summary

TEKsystems is seeking immediate remote Technical Support Representatives for a 3-4 month contract. The role involves providing support to families, students, and teachers through inbound calls, LiveChat, and emails. Candidates should have experience in desktop support and be proficient in Windows 10/11. Benefits include medical insurance, a 401(k) plan, and paid time off.

Benefits

Medical, dental & vision insurance

401(k) Retirement Plan

Paid Time Off (PTO, Vacation, Sick Leave)

Employee Assistance Program

Transportation benefits

Qualifications

• 1 year of desktop support/technical support experience.
• Experience with ServiceNow.
• Proficient in Windows 10/11 software.

Responsibilities

• Responding to inquiries about the company's products or services.
• Handling complaints and providing remote access support.
• Assisting with logins, website issues, and platform navigation.

Skills

Desktop support

Technical support

Troubleshooting

ServiceNow

Windows 10/11

Job description

IMMEDIATE REMOTE TECHNICAL SUPPORT REPRESENTATIVES NEEDED

LEVEL 1 DESKTOP SUPPORT/TECHNICAL SUPPORT

100% REMOTE EQUIPMENT PROVIDED

OPPORTUNITY TO WORK FOR ONE OF THE LARGEST EDUCATION ORGANIZATIONS IN THE US

THIS IS A 3-4 MONTH CONTRACT JOB JULY - OCTOBER

WORK HOURS: Monday - Friday, 9AM - 6PM EST

PAY: $17/hour

Qualifications:

1. 1 year of desktop support/technical support experience
2. Experience with ServiceNow
3. Proficient in Windows 10/11 software
4. Troubleshooting experience

The Technical Support Representative is part of the Family Tech Support Contact Center. Responsibilities include responding to inquiries about the company's products or services, handling complaints, providing remote access support, assisting with logins, website issues, and platform navigation. The role involves taking inbound calls, LiveChat, and emails from families, students, and occasionally teachers.

Pay and Benefits:

The pay rate is $17.00 per hour. Benefits may include:

• Medical, dental & vision insurance
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan (Pre-tax and Roth options)
• Life Insurance (Voluntary for employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Paid Time Off (PTO, Vacation, Sick Leave)

Workplace Type:

This is a fully remote position.

Application Deadline:

May 27, 2025

About TEKsystems:

TEKsystems is a leading provider of business and technology services, partnering with over 6,000 customers including 80% of the Fortune 500. We focus on strategy, design, execution, and operations to unlock business value and drive transformation. We are committed to building a diverse and inclusive environment. Learn more at TEKsystems.com.

The company is an equal opportunity employer and considers all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, or any characteristic protected by law.