Remote Helpdesk Specialist: Customer Success & Tech Support

Linxup; United States; Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401(k) with company match

PTO

Job summary

Linxup seeks a Helpdesk Associate to deliver Tier 1 support for our SMB customers, handling inquiries by phone, chat, email, or cases. You will troubleshoot Linxup devices, document interactions, and aim to maximize customer satisfaction while supporting revenue opportunities.

The role offers remote work flexibility with a Monday–Friday schedule and a dedicated home workspace to ensure security and productivity.

Qualifications

• 1+ years of experience in a helpdesk contact center or support role.
• Technical troubleshooting experience in GPS or comparable industry preferred.
• Sales or cross-selling experience.
• Salesforce knowledge.
• Retention experience.
• Excellent written and verbal communication skills required.
• Exceptional customer service skills.
• Strong technical aptitude and/or background in triaging technical issues.
• Ability to learn fast in a non-traditional training environment.
• Organized with proficient attention to detail.
• Must possess a strong work ethic, with the ability to adapt to changes quickly and think conceptually.
• Positive attitude with an ability to flex their approach to meet the individual needs of the customer while still maintaining a positive business relationship.
• Ability to type well and at a fast pace.
• Flexibility on schedules.

Responsibilities

• Communicate effectively with customers via phone, chat, and email.
• Answer all contacts with a warm and courteous greeting to ensure customer service satisfaction.
• Clarify customer requirements; probe for and confirm understanding of requirements or problem and provide first contact resolutions.
• Confirm customer understanding of the solution and provide additional customer education to prevent call backs on the same issue.
• De-escalate calls by utilizing active listening and positive positioning statements to ensure positive resolution for both the customer and the company.
• Provide superior technical support on all Linxup branded products and build successful long-term relationships with both internal and external customers.
• Save customers that are looking to end their relationship with Linxup.
• Look for ways we can increase revenue on accounts by educating customers on new or existing products we offer.
• Other duties as assigned.

Skills

Customer service

Communication

Troubleshooting

Active listening

Relationship building

Tools

Salesforce

Job description

Linxup seeks a Helpdesk Associate to deliver Tier 1 support for our SMB customers, handling inquiries by phone, chat, email, or cases. You will troubleshoot Linxup devices, document interactions, and aim to maximize customer satisfaction while supporting revenue opportunities.

The role offers remote work flexibility with a Monday–Friday schedule and a dedicated home workspace to ensure security and productivity.