Bilingual Helpdesk Associate - Remote 2 Days/Week

Linxup; Chesterfield (MO); Hybrid; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Job summary

Linxup is seeking a bilingual Helpdesk Associate 1 (HA1) to provide Tier 1 support for MOTO and Linxup customers. You will handle inquiries via phone, email, or cases, focusing on account questions, device activation, and education to ensure successful setup and renewals.

The role allows remote work two days a week, with scheduled hours Monday–Friday. A private home workspace and reliable internet are required to protect customer information and productivity.

Qualifications

• Excellent written and verbal communication in English and Spanish required.
• Strong customer service background with ability to triage technical issues.
• Experience in a helpdesk/contact center or support role preferred.
• Familiarity with CRM systems; ability to learn fast in a non-traditional environment.

Responsibilities

• Communicate effectively with customers by phone and email in English and Spanish.
• Assist with translation on special projects.
• Answer inquiries with courteous greetings to ensure service satisfaction.
• Clarify requirements and provide first contact resolutions.

Skills

Bilingual EN/ES

Customer service

Tech aptitude

Attention to detail

Fast typing

Adaptability

Sales experience

Salesforce knowledge

NetSuite knowledge

Retention experience

Organized

Tools

Salesforce

NetSuite

Job description

Linxup is seeking a bilingual Helpdesk Associate 1 (HA1) to provide Tier 1 support for MOTO and Linxup customers. You will handle inquiries via phone, email, or cases, focusing on account questions, device activation, and education to ensure successful setup and renewals.

The role allows remote work two days a week, with scheduled hours Monday–Friday. A private home workspace and reliable internet are required to protect customer information and productivity.