Remote Helpdesk Associate - Tech Support & Customer Growth

Linxup, LLC; Chesterfield (MO); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Paid Time Off

Job summary

Linxup, LLC in Chesterfield, Missouri, is seeking a Helpdesk Associate to deliver Tier 1 support for small and midsize business customers, handling phone, chat, and email inquiries and documenting interactions.

This role can be remote, with Monday–Friday hours, and requires strong communication, troubleshooting, and a customer‑focused mindset to resolve issues and potentially expand product adoption.

Qualifications

• 1+ years of experience in a helpdesk contact center or support role.
• Technical troubleshooting experience in GPS or comparable industry preferred.
• Sales or cross-selling experience.
• Salesforce knowledge.
• Excellent written and verbal communication skills required.
• Strong technical aptitude and/or background in triaging technical issues.
• Ability to learn fast in a non-traditional training environment.
• Organized with proficient attention to detail.
• Must possess a strong work ethic, with the ability to adapt to changes quickly and think conceptually.
• Positive attitude with an ability to flex their approach to meet the individual needs of the customer while still maintaining a positive business relationship.
• Ability to type well and at a fast pace.
• Flexibility on schedules.

Responsibilities

• Communicate effectively with customers via phone, chat, and email
• Answer all contacts with a warm and courteous greeting to ensure customer service satisfaction
• Clarify customer requirements; probe for and confirm understanding of requirements or problem and provide first contact resolutions
• Confirm customer understanding of the solution and provide additional customer education to prevent call backs on the same issue
• De‑escalate calls by utilizing active listening and positive positioning statements to ensure positive resolution for both the customer and the company
• Provide superior technical support on all Linxup branded products and build successful long‑term relationships with both internal and external customers
• Save customers that are looking to end their relationship with Linxup
• Look for ways we can increase revenue on accounts by educating customers on new or existing products we offer
• Other duties as assigned

Skills

Helpdesk experience

Technical troubleshooting

Sales experience

Communication skills

Typing speed

Adaptability

Tools

Salesforce

Job description

Linxup, LLC in Chesterfield, Missouri, is seeking a Helpdesk Associate to deliver Tier 1 support for small and midsize business customers, handling phone, chat, and email inquiries and documenting interactions.

This role can be remote, with Monday–Friday hours, and requires strong communication, troubleshooting, and a customer‑focused mindset to resolve issues and potentially expand product adoption.