Bilingual Helpdesk Specialist (Remote Options)

Linxup, LLC; Chesterfield (MO); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

20 Flex Days

Job summary

Linxup, LLC in Chesterfield, MO is seeking a Bilingual Helpdesk Associate to deliver Tier 1 support for MOTO and Linxup customers, handling inquiries by phone, email or cases. The role emphasizes bilingual communication and customer satisfaction.

You will troubleshoot, translate when needed, and guide customers through device activation and account setup, while maintaining secure, well-documented interactions.

Qualifications

• Requires strong written and verbal English and Spanish communication.
• Ability to triage technical issues and provide first-contact resolutions.
• Experience in a helpdesk or contact center.
• Ability to learn in a non-traditional training environment.
• Strong organizational skills and attention to detail.

Responsibilities

• Provide Tier 1 helpdesk support in English and Spanish via phone and email.
• Assist with translations on special projects.
• Document all interactions for knowledge base and account follow-ups.
• Clarify requirements and resolve common issues on first contact.
• Educate customers and prevent repeated callbacks.

Skills

Bilingual English/Spanish

Customer service

Technical troubleshooting

Fast learner

Detail oriented

Flexible schedule

1+ years helpdesk experience

GPS tech experience

Sales experience

Salesforce knowledge

NetSuite knowledge

Tools

Salesforce

NetSuite

Job description

Linxup, LLC in Chesterfield, MO is seeking a Bilingual Helpdesk Associate to deliver Tier 1 support for MOTO and Linxup customers, handling inquiries by phone, email or cases. The role emphasizes bilingual communication and customer satisfaction.

You will troubleshoot, translate when needed, and guide customers through device activation and account setup, while maintaining secure, well-documented interactions.