Remote Helpdesk L1 Technician – Beginner IT Support

Stefanini LATAM; United States; Remote; MXN 134,000 - 201,000; Full time

Benefits offered by this job

Remote Job

Law Benefits + PTU

Company Equipment

Attendance Bonus

Punctual Bonus

Grocery Vauchers

Multicultural experience

Discounts on appliance

Discounts at universities, language...

Job summary

Stefanini LATAM is seeking a Junior Help Desk L1 to provide first-level technical support from a remote location. The role involves assisting users via phone, chat, and email, troubleshooting hardware and software, and escalating complex issues to specialists.

Candidates must have 6 months in customer service or tech support, strong English skills, and ability to follow standardized processes. Rotating schedules include morning, afternoon, and night shifts with company equipment provided.

Qualifications

• 6 months experience in customer service or tech support.
• Advanced English, spoken and written.
• Basic hardware and software knowledge.
• Familiarity with ticketing systems and incident tracking.
• Willingness to follow processes and learn quickly.
• Rotational schedule covering morning, afternoon, and night shifts.
• English advanced (must)

Responsibilities

• Provide first-level technical support to end users via phone, email, or in person.
• Troubleshoot and resolve hardware and software issues on desktops, laptops, printers, and mobile devices.
• Install, configure, and maintain software applications and operating systems.
• Assist with user account management, including password resets and access permissions.
• Collaborate with IT teams to escalate and resolve complex issues.
• Document all incidents and resolutions in the help desk ticketing system.
• Deliver excellent customer service and ensure high levels of customer satisfaction.

Skills

Customer service

Technical support

English communication

Hardware basics

Ticketing systems

Fast learner

Spelling & grammar

Job description

Stefanini LATAM is seeking a Junior Help Desk L1 to provide first-level technical support from a remote location. The role involves assisting users via phone, chat, and email, troubleshooting hardware and software, and escalating complex issues to specialists.

Candidates must have 6 months in customer service or tech support, strong English skills, and ability to follow standardized processes. Rotating schedules include morning, afternoon, and night shifts with company equipment provided.