Remote Help Desk Tech I for CMS Support

Maximus; United States; Remote; USD 42,000 - 52,000; Full time

Job summary

Maximus is hiring a Technician 1 - Help Desk Support to provide desktop and operational support across sites and remote users. You will diagnose issues, install and maintain PCs, and use remote access tools to resolve problems efficiently.

The role requires strong communication skills, the ability to follow procedures, and a customer-service mindset. It is a temporary position with CMS vetting required and a start in late August 2026.

Qualifications

• High School diploma or equivalent with 1 year of related experience.
• Strong verbal and written communication /customer service skills.
• Able to follow processes, procedures, and guidelines to ensure repeatable customer experiences.
• Highly detail-oriented, organized, timely, and customer service-oriented.

Responsibilities

• Assist in providing Desktop and Operational Support to assigned site and remote offices.
• Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals.
• Use remote desktop software to provide remote support and resolve issues for users at remote offices or home offices.
• Provide written updates for problem resolution in ticketing system and knowledge bases.
• Work with project managers to integrate and transition projects or new technology into production support.

Skills

Customer service

Communication

Problem solving

Teamwork

Time management

Education

High School diploma or equivalent

Tools

Microsoft Office Suite

Ticketing system

Remote desktop tools

Job description

Maximus is hiring a Technician 1 - Help Desk Support to provide desktop and operational support across sites and remote users. You will diagnose issues, install and maintain PCs, and use remote access tools to resolve problems efficiently.

The role requires strong communication skills, the ability to follow procedures, and a customer-service mindset. It is a temporary position with CMS vetting required and a start in late August 2026.