Remote Help Desk Specialist - LMS & Training Support

Swingtech; Baltimore (MD); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

PTO 15 days

11 paid holidays

Medical insurance (3 options)

Dental insurance

Vision insurance

Disability coverage (short/long-term)

Life insurance & AD&D

Supplemental life insurance

Critical care & accident insurance

Pet insurance

Employee Assistance Program

401k with company match

$1500 annual training budget

$1500 referral bonus

Annual merit and discretionary bonus

Job summary

Swingtech is seeking a customer-focused Help Desk Specialist to support users of web-based training platforms and learning management systems. This remote role requires strong communication, problem-solving, and the ability to operate in a professional federal program environment.

Responsibilities include handling inquiries, troubleshooting access issues, documenting resolutions, and coordinating with technical teams. Occasional travel to Baltimore may be required.

Qualifications

• Minimum 2 years of help desk or user assistance experience in a professional environment.
• Experience supporting web-based training platforms or LMS is a plus.
• Strong written and verbal communication skills and attention to detail.
• Ability to troubleshoot access, navigation, and account issues in web-based applications.

Responsibilities

• Provide help desk and user support for web-based training platforms and LMS.
• Respond to inquiries via email, phone, ticketing systems or other channels.
• Acknowledge, document, prioritize, and resolve support requests within SLAs.
• Troubleshoot login, course access, transcripts, certificates, and platform navigation issues.
• Escalate technical problems to appropriate teams and track resolutions.
• Maintain ticket data and generate monthly help desk reports.

Skills

Help desk support

Customer service

Technical support

Ticketing system

Communication skills

Remote work

LMS support

Detail-oriented

Multi-tasking

Education

High school diploma or equivalent

Associate's degree in IT/Business/Communications/Education or related field

Bachelor's degree in IT/Business/Communications/Education or related field (preferred)

Tools

Ticketing system

Job description

Swingtech is seeking a customer-focused Help Desk Specialist to support users of web-based training platforms and learning management systems. This remote role requires strong communication, problem-solving, and the ability to operate in a professional federal program environment.

Responsibilities include handling inquiries, troubleshooting access issues, documenting resolutions, and coordinating with technical teams. Occasional travel to Baltimore may be required.