Remote Help Desk Specialist – LMS & Federal Support

Swingtech; Maryland; Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

15 PTO days

11 paid holidays

Medical Insurance with – 3 options (HS

Dental Insurance with no age limit

Vision Insurance through EyeMed

Short Term and Long-Term Disability

Life insurance and AD&D

Supplemental Life Insurance

Critical Care and Accident Insurance

Pet Insurance

Employee Assistance Program

401k with 4% company match

Annual Training Budget

Referral bonus

Annual merit bonus

Job summary

Swingtech is seeking a customer-focused Help Desk Specialist to support users of web-based training platforms and learning management systems from a remote location, with occasional travel to Baltimore, MD.

You will respond to inquiries, troubleshoot access and training-related issues, document resolutions, and coordinate with technical teams as needed in a federal program environment.

Qualifications

• HS diploma or equivalent; associate/bachelor in IT, business, communications, education, or related field preferred
• At least 2 years of experience providing help desk/customer support in a professional environment
• Experience supporting web-based applications or LMS/training platforms
• Ability to troubleshoot common user access, navigation, and application issues
• Experience documenting support requests and resolutions in a ticketing/tracking system
• Strong customer service and written/verbal communication skills
• Ability to work independently and remotely
• Ability to manage multiple requests and prioritize work

Responsibilities

• Provide help desk support for web-based training platforms and LMS applications
• Respond to inquiries via email, phone, or ticketing systems
• Document, prioritize, and resolve support requests within service timeframes
• Troubleshoot login, course access, transcripts, certificates, and platform navigation issues
• Escalate complex issues to technical teams as needed
• Maintain ticket data, issue categories, and resolutions for monthly reporting
• Create and update help desk procedures, FAQs, and knowledge base articles

Skills

Communication skills

Customer service

Remote work

Ticketing system

Education

High school diploma

Associate/Bachelor preferred

Tools

LMS support tools

Web-based training platforms

Job description

Swingtech is seeking a customer-focused Help Desk Specialist to support users of web-based training platforms and learning management systems from a remote location, with occasional travel to Baltimore, MD.

You will respond to inquiries, troubleshoot access and training-related issues, document resolutions, and coordinate with technical teams as needed in a federal program environment.