Remote Help Desk Analyst — Federal IT Support

VivSoft Technologies LLC; Herndon (VA); Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Healthcare benefits 100% employer-paid

Life Insurance

Paid Time Off (Flexible/Combined PTO)

401K Retirement Plan with employer

Professional Development Training Reim

Job summary

VivSoft Technologies LLC is seeking a Help Desk Analyst to provide technical troubleshooting and user support for a federal program. The role covers diagnosing hardware, software, and system issues and delivering rapid solutions to end users.

You will work within a collaborative team, may assume lead or shift-support responsibilities, and will document incidents and procedures to support ongoing operations.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum 2 years of IT Help Desk, Service Desk, or technical support experience.
• Citizenship and ability to obtain/maintain IT-II Non-Critical Sensitive / Tier 3 (T3) Public Trust clearance.
• Certification from a nationally recognized technical authority.

Responsibilities

• Provide technical support and troubleshooting for computer systems, applications, and networks.
• Diagnose hardware and software problems and implement appropriate resolutions.
• Support end users by identifying, documenting, and resolving technical issues.
• Escalate complex issues when appropriate and assist with problem resolution.
• Maintain effective communication with users and team members.
• Contribute to help desk operations and may serve in a lead or shift-support capacity.
• Document incidents, resolutions, and technical procedures as required.

Skills

Verbal communication

Teamwork

Troubleshooting

Hardware knowledge

Software knowledge

Education

Bachelor's degree in Computer Science / Information Technology

Tools

Jira

PIEE

ECWM

Job description

VivSoft Technologies LLC is seeking a Help Desk Analyst to provide technical troubleshooting and user support for a federal program. The role covers diagnosing hardware, software, and system issues and delivering rapid solutions to end users.

You will work within a collaborative team, may assume lead or shift-support responsibilities, and will document incidents and procedures to support ongoing operations.