Remote Help Desk Analyst — Federal IT & Lead Support

vivsofttechnologiesfa; Herndon (VA); Remote; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

Paid Time Off (PTO)

401K with company match

Professional Development Reimbursement

Job summary

VivSoft is seeking a Help Desk Analyst to provide technical troubleshooting and end-user support for a federally-focused program. The role involves diagnosing hardware, software, and system issues and delivering timely resolutions as part of a collaborative team.

Remote work flexibility is offered with a full-time W2 employment structure. The candidate should have a relevant bachelor’s degree, 2+ years of IT help desk experience, and the ability to obtain Public Trust clearance.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum 2 years of IT Help Desk, Service Desk, or technical support experience.
• Strong understanding of computer hardware, software, and how applications interact with computer systems.
• Demonstrated troubleshooting and problem-diagnosis skills.
• Strong verbal communication, reliability, and ability to work effectively as part of a team.
• U.S. Citizenship.
• Ability to obtain/maintain IT-II Non-Critical Sensitive / Tier 3 (T3) Public Trust clearance.
• Relevant certification from a nationally recognized technical authority.

Responsibilities

• Provide technical support and troubleshooting for computer systems, applications, and networks.
• Diagnose hardware and software problems and implement appropriate resolutions.
• Support end users by identifying, documenting, and resolving technical issues.
• Escalate complex issues when appropriate and assist with problem resolution.
• Maintain effective communication with users and team members.
• Contribute to help desk operations and may serve in a lead or shift-support capacity.
• Document incidents, resolutions, and technical procedures as required.

Skills

IT Help Desk

Troubleshooting

Teamwork

Verbal Communication

US Citizenship

Public Trust clearance

Education

Bachelor's degree in Computer Science or Information Technology

Tools

Jira

PIEE

ECWM

DoD 8570/8140 certification

Public Trust/T3 clearance

Job description

VivSoft is seeking a Help Desk Analyst to provide technical troubleshooting and end-user support for a federally-focused program. The role involves diagnosing hardware, software, and system issues and delivering timely resolutions as part of a collaborative team.

Remote work flexibility is offered with a full-time W2 employment structure. The candidate should have a relevant bachelor’s degree, 2+ years of IT help desk experience, and the ability to obtain Public Trust clearance.