Remote Healthcare Trainer - Billing & Claims Expert

Virtual BOA; Columbia (SC); Remote; USD 48,000 - 72,000; Full time

Job summary

Virtual Business Office Associates is seeking an Associate Trainer to elevate the skills of Billing and AR staff across our remote team. You’ll mentor, train, and coach staff on payer processes, system usage, and quality improvement in a dynamic healthcare revenue cycle environment.

You’ll work with the Learning and Education Team to identify training needs, deliver new-hire onboarding and ongoing education, and monitor performance against KPIs to drive service excellence.

Qualifications

• Minimum 3+ years in Medical Collections or back-end A/R with denial follow-up experience.
• Experience with Hospital, Professional/Physician or Third-Party billing and accounts receivable processes.

Responsibilities

• Mentor/coaches staff to proficiency in client systems and processes.
• Consults with Learning and Education Team Lead to identify training needs.
• Provides new-hire training and ongoing education on billing and payer processes.
• Suggests performance improvements and measures effectiveness.
• Monitors team performance against KPIs (productivity, quality).
• Develops job aids and training materials for in-person and online formats.
• Makes recommendations to improve client service based on training observations.
• Demonstrates knowledge of Healthcare Revenue Cycle including hospital and physician billing, follow-up, and account resolution.

Skills

Medical Collections

A/R

Denial follow-up

Education

GED or High School Diploma

Job description

Virtual Business Office Associates is seeking an Associate Trainer to elevate the skills of Billing and AR staff across our remote team. You’ll mentor, train, and coach staff on payer processes, system usage, and quality improvement in a dynamic healthcare revenue cycle environment.

You’ll work with the Learning and Education Team to identify training needs, deliver new-hire onboarding and ongoing education, and monitor performance against KPIs to drive service excellence.