Associate Trainer

Virtual BOA; Columbia (SC); Remote; USD 48,000 - 72,000; Full time

Job summary

Virtual Business Office Associates is seeking an Associate Trainer to elevate the skills of Billing and AR staff across our remote team. You’ll mentor, train, and coach staff on payer processes, system usage, and quality improvement in a dynamic healthcare revenue cycle environment.

You’ll work with the Learning and Education Team to identify training needs, deliver new-hire onboarding and ongoing education, and monitor performance against KPIs to drive service excellence.

Qualifications

• Minimum 3+ years in Medical Collections or back-end A/R with denial follow-up experience.
• Experience with Hospital, Professional/Physician or Third-Party billing and accounts receivable processes.

Responsibilities

• Mentor/coaches staff to proficiency in client systems and processes.
• Consults with Learning and Education Team Lead to identify training needs.
• Provides new-hire training and ongoing education on billing and payer processes.
• Suggests performance improvements and measures effectiveness.
• Monitors team performance against KPIs (productivity, quality).
• Develops job aids and training materials for in-person and online formats.
• Makes recommendations to improve client service based on training observations.
• Demonstrates knowledge of Healthcare Revenue Cycle including hospital and physician billing, follow-up, and account resolution.

Skills

Medical Collections

A/R

Denial follow-up

Education

GED or High School Diploma

Job description

Associate Trainer| Responsibilities and Metrics

Are you looking for your next challenge? The Virtual Business Office Associates is the perfect balance of a diverse and growing workforce that still feels like home. If you are an A/R Specialist with experience working denied claims from beginning to end, come join our best in KLAS Extended Business Office today!

Hiring remotely from: FL, GA, TX, NC, SC, VA, KY, AL.

FLSA Status: Exempt

What’s in it for you:

• Add to your portfolio by joining our fast-paced, exciting, diverse and inclusive work environment

• Endless growth opportunities and continuous professional development

• You’ll support one of the largest professional services firms in the world, with access to cutting edge automation and AI technologies to enhance your workday experience

• A permanent position with our company that offers stability and growth opportunities

• A flexible schedule that allows you to enjoy a work life balance, and leave early on Friday’s

• Use the latest EMR systems and utilize full portal access for the insurance payers worked

• Comprehensive employee benefits

What you’ll do:

• Mentors/coaches all staff members to be proficient in client systems, including, but not limited to: counseling low performers; providing training opportunities to improve quality of work and/or to address an individual’s ongoing developmental goals, and answering questions and concerns from staff

• Consults with Learning and Education Team Lead to identify and assess training needs associated with changes in policies, procedure regulations, business initiatives and technologies

• Provides new-hire training as well as continuous education for existing staff on general billing and follow-up processes; system training; healthcare payer processes; engagement-specific policies; soft skills; and, organization-specific processes

• Suggests performance improvement measures and evaluates their effectiveness against pre- determined objectives

• Monitors team performance and success against pre-defined key performance indicators (i.e. productivity, quality, etc.)

• Executes the development and preparation of job aids, instructional materials, classroom, and online training appropriate to specific objectives

• Makes recommendations to improve client service based upon training observations

• Exemplifies extensive knowledge of the Healthcare Revenue Cycle with specialization in hospital billing, physician billing, follow-up, and the account resolution process to include, but not limited to: claims submission, acceptance, and adjudication, transaction reviews, adjustment posting, identification of patient responsibility, etc.

What you’ll need:

• GED or High School Diploma

• 3+ years of experience in Medical Collections, back-end A/R, and claim review in which denial follow up was worked

• Experience in Hospital, Professional/Physician, and /or Third-Party billing and accounts receivable