Remote Healthcare Revenue Cycle Leader

UnitedHealth Group; Phoenix (AZ); Remote; USD 92.000 - 164.000; Vollzeit

Benefits dieser Stelle

Telecommuter policy

Benefits package

Equity stock purchase plan

401k contribution

Zusammenfassung

UnitedHealth Group is seeking a Revenue Cycle Collections Manager to lead government and commercial hospital collections. The role directs supervisors and teams, oversees cash recovery, and ensures compliance with payer requirements and policies.

Remote work is allowed nationwide with in-office requirements in certain hubs. You will monitor AR days, implement improvements, and partner with clients and departments to optimize performance and customer satisfaction.

Qualifikationen

• 5+ years of hospital or medical revenue cycle experience, including billing and/or collections.
• 2+ years of management or people‑leadership experience
• 2+ years of experience with government and commercial collection practices, billing forms, contracts, payer requirements, reimbursement, explanations of benefits, remittance information
• 2+ years of experience with revenue cycle process flows, including registration, charge entry, billing, collections, denials, payment, reimbursement calculation, and account reconciliation
• 2+ years of experience with Microsoft Excel, including formulas and PivotTables, and working knowledge of Microsoft Word, Outlook
• 2+ years of experience leading through supervisors, set priorities, delegate assignments, manage time and resources, analyze performance, resolve problems, and follow through on commitments

Aufgaben

• Set team direction and adapt departmental plans, staffing, priorities, and work assignments to address business demand, operational challenges, and service-delivery commitments
• Manage and hold supervisors and team leaders accountable for timely communication, workload oversight, accurate account follow-up, employee coaching, documentation, and achievement of established performance expectations
• Monitor accounts receivable days, aging, cash, quality, productivity, inventory, attendance, overtime, service levels, client commitments, and performance guarantees; identify deterioration and lead corrective action or remediation
• Ensure government and commercial payer accounts are worked accurately and through resolution, including denials, appeals, underpayments, reimbursement variances, billing corrections, escalations, and responsible‑party follow‑up
• Analyze payer behavior, explanation‑of‑benefits and remittance information, billing and collection trends, and operational reports to identify barriers, forecast needs, and recommend sustainable improvements
• Oversee preparation and reconciliation of billing, collection, cash, productivity, and performance reporting for teams, clients, and senior leadership
• Influence forecasting and planning activities and develop bottom‑up strategies to improve operational performance, cash recovery, customer service, and use of resources
• Coordinate with hospital departments, revenue cycle functions, onshore and offshore partners, payers, independent practice associations, clients, and internal stakeholders to resolve account and workflow barriers
• Establish and maintain effective internal and external relationships; participate in client and payer meetings, communicate performance results, negotiate solutions within authority, and lead remediation of client dissatisfaction
• Manage client satisfaction and support improvement in applicable customer‑experience measures, including Net Promoter System and Net Promoter Score results
• Lead recruiting, interviewing, selection, onboarding, training, succession planning, and development activities to maintain qualified staffing and leadership capability
• Ensure employees have documented goals aligned with business deliverables and that supervisors conduct regular one‑on‑one meetings, huddles, performance discussions, recognition, coaching, and development planning
• Ensure performance management is timely, fair, consistently documented, and completed in accordance with applicable company and Human Resources policies, including development plans, corrective action, and termination recommendations
• Partner with Human Resources and other appropriate functions on employee concerns, attendance, punctuality, timekeeping, overtime validation, workplace investigations, dispute‑resolution matters, and other employee‑relations issues
• Use regular team, leader, skip‑level, focus‑group, and new‑hire interactions to promote two‑way communication and connect individual performance to organizational strategy and customer outcomes
• Review employee‑engagement results, communicate findings, establish meaningful action plans, and monitor progress throughout the year
• Promote a collaborative, respectful, inclusive, and high‑performing environment and model company culture, values, allyship, inclusive leadership, and customer orientation
• Ensure accurate account documentation, compliance with state and federal collection requirements, information privacy, secure handling of company‑sensitive information, and adherence to applicable policies and controls
• Identify recurring payer issues, workflow gaps, system limitations, and process risks; sponsor or implement practical improvements and elevate significant risks appropriately

Kenntnisse

Hospital revenue cycle

People leadership

Payer follow-up

Revenue cycle processes

Excel / PivotTables

Team management supervision

Tools

MS4

InVision

Epic

STAR

eFR

Jobbeschreibung

UnitedHealth Group is seeking a Revenue Cycle Collections Manager to lead government and commercial hospital collections. The role directs supervisors and teams, oversees cash recovery, and ensures compliance with payer requirements and policies.

Remote work is allowed nationwide with in-office requirements in certain hubs. You will monitor AR days, implement improvements, and partner with clients and departments to optimize performance and customer satisfaction.