Remote Healthcare Program Manager – Client Services

Cardinal Health; Augusta (ME); Remote; USD 82,000 - 105,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401k savings plan

Paid time off

HSA

Job summary

Cardinal Health Sonexus Health Pharmacy Services is seeking a remote Full-time Program/Client Services Manager to oversee multi-weekly and quarterly client activities, coordinate cross-functional teams, and manage program deliverables with strong accountability. The role supports client leadership through regular updates, meetings and reviews.

The ideal candidate has 5+ years in client services and program management, aBachelor’s degree preferred, and the ability to travel up to 25%.

Qualifications

• Min 5 years related client services experience, preferred.
• Min 5 years’ experience in managing complex program activities with high accountability, preferred.
• Bachelor’s degree preferred.
• Ability to travel - less than 25%.
• Proven product knowledge in business area.

Responsibilities

• Review weekly, monthly & quarterly program activities with the client.
• Attend all program and client meetings; take detailed notes and document key points and decisions.
• Monitor all program activities and IT projects; set due dates and responsible parties.
• Follow up on action items; ensure responsibilities and deadlines are met.
• Provide weekly reports on all program activities; solicit feedback from owners on sub-tasks.
• Maintain up-to-date activity timelines and articulate progress and delays.
• Develops and manages activity timelines to ensure deliverables are completed on schedule.
• Obtain consensus for activity risks, decisions and closures.
• Coordinate cross-functional teams to ensure alignment and timely completion of tasks.
• Facilitate communication between internal teams and external clients to ensure objectives are understood.
• Escalate delayed activities to program leadership; address missing deadlines/unresponsiveness.
• Manage contract amendments and project change requests for the client.
• Coordinate customer interactions with internal & external partners to meet evolving business needs.
• Share and present current and future program expectations during weekly client leadership meetings and quarterly business reviews.
• Manage client access to internal applications including client-facing data reports and data streams with 3rd party vendors.

Skills

Client services

Program management

Cross-functional

Meeting coordination

Travel 25%

Education

Bachelor's degree

Job description

Cardinal Health Sonexus Health Pharmacy Services is seeking a remote Full-time Program/Client Services Manager to oversee multi-weekly and quarterly client activities, coordinate cross-functional teams, and manage program deliverables with strong accountability. The role supports client leadership through regular updates, meetings and reviews.

The ideal candidate has 5+ years in client services and program management, aBachelor’s degree preferred, and the ability to travel up to 25%.