Remote Healthcare Managed Services Agent (2nd Shift)

Access TeleCare, LLC; United States; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health Savings Account

Flexible Spending (Medical and Dep. )

Employer Paid Life and AD&D

Paid Vacation and Sick Leave

100% Remote

Job summary

Access TeleCare, LLC is seeking a 2nd Shift Remote Managed Services Agent to handle multi-channel emergency and routine consultations across service lines. The role supports clinical operations and patient care.

Responsibilities include prioritizing consultations, coordinating patient rounding workflows, using dispatch protocols, and maintaining queues to meet response times. A strong focus on professionalism and teamwork is required.

Qualifications

• High School Diploma, GED or Equivalent Certification Required.
• At least one year of experience working in a call center environment or healthcare or IT.
• Excellent written and verbal communication across departments.
• Proficient with Microsoft Office and collaboration tools.
• Ability to learn software and systems.
• Strong phone and customer service skills.
• Passionate about improving patient access to healthcare.

Responsibilities

• Manage multi-channel consultations and prioritize urgent and routine requests.
• Coordinate patient rounding workflow daily and meet response time goals.
• Use protocols and dispatch system to evaluate situations and take action.
• Maintain queues and ensure timely assignments across service lines.
• Communicate with clinical and operational teams to prioritize requests.
• Maintain professionalism and uphold company policies.

Skills

Customer service

Communication skills

Microsoft Office

Learning ability

Attention to detail

Healthcare exposure

Education

High School Diploma / GED

Job description

Access TeleCare, LLC is seeking a 2nd Shift Remote Managed Services Agent to handle multi-channel emergency and routine consultations across service lines. The role supports clinical operations and patient care.

Responsibilities include prioritizing consultations, coordinating patient rounding workflows, using dispatch protocols, and maintaining queues to meet response times. A strong focus on professionalism and teamwork is required.