Healthcare IT Operations Lead - Remote (EST)

HealthEdge; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

HealthEdge, a provider of AI-powered operational infrastructure for health insurance companies, seeks a production support lead to coordinate delivery and optimize processes in a remote role aligned to Eastern Time.

The company is expanding rapidly and investing in its people to support strong market momentum, offering opportunities to drive operational excellence across multiple vendors and customer engagements.

Qualifications

• Bachelor's degree and 6+ years managing customer-facing production support.
• Experience with healthcare payer platforms and Edifecs/MoveIt.
• Hands-on SQL and ITIL practices knowledge.
• Remote role with EST working hours; up to 5% travel.

Responsibilities

• Plan, coordinate and streamline operational needs for technology delivery.
• Manage operational excellence, SLA reporting and incident resolution.
• Address Edifecs and EDI issues in production while aligning with customer priorities.
• Coordinate system maintenance and upgrades across multiple vendors.

Skills

SQL

ITIL

Payer platforms

Education

Bachelor's degree

Tools

Edifecs

MoveIt

Job description

HealthEdge, a provider of AI-powered operational infrastructure for health insurance companies, seeks a production support lead to coordinate delivery and optimize processes in a remote role aligned to Eastern Time.

The company is expanding rapidly and investing in its people to support strong market momentum, offering opportunities to drive operational excellence across multiple vendors and customer engagements.